Monitor and solve customer service problems

Overview

Performance criteria

You must be able to:

Knowledge and Understanding

You need to know and understand:

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

Indicative Review Date

Validity

Status

Originating Organisation

Original URN

Relevant Occupations

SOC Code

Keywords