Carry out roadside rectification activities on motor vehicles

URN: IMIRR02
Business Sectors (Suites): Roadside Assistance
Developed by: IMI
Approved on: 2023

Overview

This standard is about rectifying vehicle faults at the roadside. This may involve repair and or recovery.


Performance criteria

You must be able to:

P1 identify and wear suitable personal protective equipment throughout all rectification activities 
P2 assess the dangers relating to the vehicle and its location prior to commencing any rectification activity 
P3 secure the immediate safety of the driver and passengers 
P4 use suitable sources of technical information to support your repair activities 
P5 assess and prepare all the equipment required prior to use, following manufacturer's instructions 
P6 use the equipment required correctly and safely throughout all rectification activities 
P7 carry out all rectification activities following: 

P7.1 manufacturer's instructions 
P7.2 your workplace procedures 
P7.3 health and safety requirements 
P7.4 environmental requirements 
P7.5 the industry's current Code of Practice for Safe Roadside Working 
P8 work in a way which minimises the risk of: 

P8.1 damage to other vehicle systems, units and components
P8.2 contact with leakage, hazardous materials/substances or high voltage components
P8.3 damage to your working environment
P8.4 injury to self and others
P9 ensure your assessment of dismantled sub-assemblies, components and units identifies accurately their condition and suitability for repair or replacement 
P10 promptly inform the relevant person(s) to arrange for recovery where repairs are uneconomic or unsatisfactory to perform at the roadside 
P11 ensure all repaired and replaced components and units conform to the vehicle operating specification and any legal requirements 
P12 adjust components and units correctly, when necessary, to ensure they operate to meet system requirements 
P13 record details of any additional faults you notice during the course of your work accurately, and promptly report them to the relevant person(s) 
P14 use testing methods which are suitable for assessing the performance of the system repair completed 

P15 ensure the permanently repaired system performs to the vehicle operating specification and any legal requirements prior to return to the customer 
P16 ensure any temporary work is safe, meets legal requirements and is sufficient to allow completion of the current journey or to a place for permanent repair 
P17 ensure your repair records are accurate, complete and passed promptly to the relevant person(s) in the format required 
P18 promptly report any anticipated delays in completion to the relevant person(s)  
P19 dispose of any waste or used components in accordance with any environmental requirements


Knowledge and Understanding

You need to know and understand:

Legislative and organisational requirements and procedures
K1 the legislation and workplace procedures relevant to: 

K1.1 health and safety 
K1.2 the environment including waste disposal 
K1.3 the current industry Code of Practice for Safe Roadside Working 
K1.4 appropriate personal and vehicle protective equipment for working at the roadside 
K2 legal and safe working requirements relating to the vehicle (including road safety and refrigerant handling requirements) 
K3 your workplace procedures for: 

K3.1 recording rectification activities 
K3.2 the referral of problems 
K3.3 reporting delays to the completion of work 
K4 the importance of documenting rectification information 
K5 the importance of working to agreed timescales and keeping others informed of progress 
K6 the relationship between time, costs and profitability 
K7 the importance of promptly reporting anticipated delays to the relevant person(s)  
K8 the referral process for faults relating to alternative fuel vehicles
K9 the importance of adhering to a robust, documented handover procedure

Electrical and electronic principles
K10 electrical and electronic principles associated with vehicle systems, including types of sensors and actuators, their application and operation; digital and fibre optics principles 
K11 how electrical and electronic vehicle systems operate, including electrical component function, electrical inputs, outputs, voltages and oscilloscope patterns 
K12 the interaction between electrical, electronic and mechanical components within vehicle systems 
K13 electrical symbols, units and terms 
K14 electrical safety procedures
K15 the hazards associated with high energy electrical vehicle components 

*
Vehicle system faults and their rectification*
K16 how to find, interpret and use sources of information on repair procedures and statutory requirements 
K17 the vehicle operating specifications for limits, fit and tolerances for the type and classification of vehicle worked upon 
K18 how the mechanical, electrical and electronic systems within all vehicle areas operate (i.e. engine area, transmission area, chassis or frame area, electrical area) for the classification of vehicles repaired 
K19 how mechanical, electrical and electronic vehicle systems are constructed, dismantled and reassembled for the classification of vehicles repaired 
K20 the possible causes of faults in mechanical, electrical and electronic systems for the classification of vehicles repaired 
K21 the cost-benefit relationship between the repair and replacement of components and units 
K22 the safety considerations affecting the decision to repair on site or recover the vehicle to a place of safety 
K23 the appropriate performance testing methods to be used 
K24 how to interpret test results 
K25 how to work safely avoiding damage to other vehicle systems, components and contact with leakage and hazardous substances 
K26 how to identify the types and causes of faults and failures of systems, components and units 
K27 how to assess the condition evidence within sub-assemblies, components and units
K28 how to carry out roadside repair activities for all systems within the engine area, transmission area, chassis or frame area and electrical area for the classification of vehicle worked upon, including temporary work 
K29 how to make suitable adjustment to components and units 
K30 how to test and evaluate the performance of repaired or replaced components and units against operating requirements 
K31 what constitutes temporary work 
K32 the importance of informing the customer where temporary work has been carried out


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary

This section contains examples and explanations of some of the terms used but does not form part of the standard.

Alternative fuel
This is defined as any type of fuel that may be used to power an internal combustion engine (for example, LPG, bio ethanol etc. and hydrogen fuel cell systems), or electric vehicles, to include:
o Hybrid (HEV) - to include mild/micro hybrid vehicles where the voltage is considered dangerous.
o Plug-in Hybrid (PHEV)
o Extended Range Electric Vehicle (ER-EV) or Range Extended Electric Vehicle (RE-EV)
o Battery Electric Vehicle (BEV) or Pure Electric Vehicle (PEV)
o Fuel Cell Electric Vehicle (FCEV)


Links To Other NOS


External Links


Version Number

3

Indicative Review Date

2026

Validity

Current

Status

Original

Originating Organisation

IMI

Original URN

RR02

Relevant Occupations

Engineering, Roadside Assistance Senior Technician, Vehicle Trades

SOC Code

5231

Keywords

Roadside; rectification; motor; vehicles; repair;