Set up and maintain diagnostic equipment and technical information system support in light vehicle environments
Overview
This NOS covers the updating of technical information systems and diagnostic equipment. It also includes testing for, and rectifying, equipment and system problems.
Performance criteria
You must be able to:
P1 use safe working practices when dealing with diagnostic equipment and technical information systems
P2 ensure installation of updates is carried out promptly following delivery
P3 load software correctly following the manufacturer's instructions
P4 set the configuration options according to:
P4.1 manufacturer’s specification
P4.2 your workplace procedures
P4.3 your workplace preferences
P5 take prompt and effective corrective actions to resolve any errors occurring during the loading of the software within the limits of your workplace responsibilities
P6 complete any specified product registration procedures within an agreed timescale and accurately, when necessary
P7 inform all relevant persons of the completion of the software installation promptly
P8 advise the relevant people of any new features and changes to existing functionality promptly
P9 effectively test the diagnostic equipment and technical information system using the specified self test function(s) to identify the cause and solution in the event of a fault
P10 take prompt and effective actions to resolve any identified problems in diagnostic equipment and technical information systems using the self test instructions
P11 contact external support services only when the self test function fails to identify the cause of and solution to problems
P12 promptly and clearly inform the relevant person(s) of any unresolved loading errors and equipment problems
P13 source alternative diagnostic equipment if equipment has to be sent away for repair and inform the relevant person (s) promptly
P14 inform the relevant person(s) promptly if equipment has to be sent away for repair
Knowledge and Understanding
You need to know and understand:
Legislative and organisational requirements and procedures
K1 the legislation and workplace procedures relevant to:
K1.1 health and safety
K1.2 the environment (including waste disposal)
K1.3 appropriate diagnostic equipment, personal and vehicle protective equipment
K2 your workplace procedures for:
K2.1 obtaining diagnostic software updates
K2.2 loading technical information system and diagnostic software to specified destinations
K2.3 ordering and fitting diagnostic equipment and technical system equipment replacement and spare parts
K2.4 informing others that a technical / software update has taken place
K3 the importance of recording the version number / issue date of the software and updates used
K4 how to effectively solve minor errors in the loading of technical information system and diagnostic software
K5 how to accurately complete product registration procedures
K6 how to set the configuration options
K7 how to identify and resolve equipment and technical information system problems using the self test function(s) and external support services
K8 how to access system support services
K9 diagnostic equipment and technical information system software loading instructions
K10 the common types and causes of errors that can arise during loading of diagnostic equipment and technical information systems software
K11 the need for correct configuration settings
K12 the procedures for reporting problems
K13 the legal requirements governing the use of software
K14 why the prompt installation of software is important
K15 when to apply self test function(s)
K16 the importance of advising people of changes to diagnostic equipment functionality promptly
K17 the importance of reporting equipment / software faults and failures to the relevant person(s) promptly
Scope/range
- Causes of faults are:
1.1. mechanical
1.2. electrical
1.3. electronic - Faults cover:
2.1. software
2.2. hardware
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
Problems:
Examples include damaged leads, damaged ports, corrupt software, faulty equipment, lack of connectivity between vehicle and diagnostic test equipment, lack of connectivity between diagnostic test equipment and the workshop information system.
Solving minor errors:
A suitable repair, replacement, re-coding or re-programming that rectifies the fault(s) identified