Resolve customer service problems
URN: IMIHR31
Business Sectors (Suites): Hire and Leasing,Vehicle Rental
Developed by: IMI
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Hire and Rental Counter Operations, Hire and Rental Delivery and Collection Operations, Hire and Rental Operations
SOC Code
7129
Keywords
Resolve; customer; service; problems; listening; recognise repeated problems; share feedback; choose amongst options; work with others; resolve problems; check progress; give explanations;