Provide diagnostic equipment and technical information system support in heavy goods and public service vehicle environments
URN: IMIHGPSV17
Business Sectors (Suites): Maintenance and Repair - Heavy Goods and Public Service Vehicles
Developed by: IMI
Approved on:
2021
Overview
This standard covers the updating of technical information systems and diagnostic equipment within a heavygoods or public service vehicle environment. It also includes testing for, and rectifying, equipment and system problems.
Performance criteria
You must be able to:
P1 use safe working practices when dealing with diagnostic equipment and technical information systems
P2 ensure the installation of updates is carried out promptly following delivery
P3 load software correctly following the manufacturer's instructions
P4 set the configuration options according to:
P4.1 manufacturer’s specificationP4.2 your workplace proceduresP4.3 your workplace preferencesP5 take prompt and effective corrective actions to resolve any errors occurring during the loading of the software within the limits of your workplace responsibilitiesP6 complete any specified product registration procedures accurately and within agreed timescalesP7 promptly inform all relevant persons of the completion of the software installationP8 promptly advise the relevant people of any new features and changes to existing functionalityP9 effectively test the diagnostic equipment and technical information system using the specified self test function(s) to identify the cause and solution in the event of a faultP10 take prompt and effective actions to resolve any identified problems in diagnostic equipment and technical information systems using the self test instructionsP11 contact external support services only when the self test function fails to identify the cause of and solution to problemsP12 promptly and clearly inform the relevant person(s) of any unresolved loading errors and equipment problemsP13 source alternative diagnostic equipment if equipment has to be sent away for repairP14 promptly inform the relevant person(s) if equipment has to be sent away for repairP15 promptly inform the relevant person(s) if alternative diagnostic equipment needs to be used / sourced
Knowledge and Understanding
You need to know and understand:
Legislative and organisational requirements and procedures
K1 the legislation and workplace procedures relevant to:
K1.1 health and safetyK1.2 the environment (including waste disposal)K1.3 appropriate personal and vehicle protective equipmentK2 legal requirements relating to the vehicle (including road safety requirements)K3 your workplace procedures for:K3.1 obtaining diagnostic software updatesK3.2 loading technical information system and diagnostic software to specified destinationsK3.3 ordering and fitting diagnostic equipment and technical system equipment replacement and spare partsK3.4 informing others that a technical / software update has taken placeK4 the importance of recording the version number / issue date of the software and updates usedK5 how to effectively solve minor errors in the loading of technical information systems and diagnostic softwareK6 how to accurately complete product registration proceduresK7 how to set the configuration optionsK8 how to identify faults using the self test function(s)K9 how to resolve equipment and technical information system problems using the self test function(s) and external support servicesK10 how to access system support servicesK11 diagnostic equipment and technical information system software loading instructionsK12 the types and causes of errors that can arise during loading of diagnostic equipment and technical information systems softwareK13 the need for correct configuration settingsK14 the procedures for reporting problemsK15 the legal requirements governing the use of softwareK16 why the prompt installation of software is importantK17 when to apply self test function(s)K18 the importance of promptly advising people of changes to diagnostic equipment functionality
K19 the importance of promptly reporting equipment / software faults and failures to the relevant person(s)
Scope/range
1. Causes of faults and errors are:
1.1. mechanical
1.2. electrical
1.3. electronic
2. Faults an *errors *cover:
2.1. software
2.2. hardware
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
*
Heavy goods and public service vehicles
These are medium and large goods vehicles, buses and coaches of 3500kgs gross vehicle mass (GVM) and above.
Rectification (resolve) activities *
These are a suitable repair, replacement, re-coding or re-programming that rectifies the fault(s) identified.
Links To Other NOS
External Links
Version Number
3
Indicative Review Date
2024
Validity
Current
Status
Original
Originating Organisation
IMI
Original URN
MRHV17
Relevant Occupations
Engineering, Heavy Vehicle Diagnostic Technician (Automotive), Heavy Vehicle Fleet/Service Manager (Automotive), Heavy Vehicle Master Technician (Automotive), Vehicle Trades, Bus and Coach Master Technician
SOC Code
5231
Keywords
Diagnostic; equipment; technical; information; system; support; commercial; heavy goods vehicle; public service vehicle; bus; coach;