Maintain working relationships in the motor vehicle environment
Overview
This standard is about maintaining good working relationships with all colleagues in the working environment by using effective communication and support skills.
Performance criteria
You must be able to:
P1. contribute to team working by initiating ideas and co-operating with colleagues
P2. respond promptly and willingly to requests for assistance from colleagues which fall within the limits of your own job responsibilities and capabilities
P3. refer colleagues to the relevant person(s) where requests fall outside your responsibility and capability
P4. give colleagues sufficient, accurate information and support to meet their work needs
P5. make requests for assistance to colleagues clearly and courteously
P6. use methods of communication which meet the needs of colleagues
P7. treat colleagues in a way which shows respect for their views and opinions and promotes goodwill
P8. make and keep achievable commitments to colleagues
P9. inform colleagues promptly of any problems or information likely to affect their own work
Knowledge and Understanding
You need to know and understand:
K1 your own and your colleague's job role and limits of responsibility for giving advice and support
K2 the operational constraints which may affect interaction with colleagues
K3 lines of communication within your workplace
K4 how to use suitable and effective communication skills when responding to and interacting with others
K5 how to adapt communication methods to satisfy the needs of colleagues
K6 how to report problems using appropriate methods of communication
K7 the importance of developing positive working relationships with colleagues –the effect on morale, productivity, and company image
K8 the importance of acknowledging other peoples' views and opinions
K9 the importance of making and honouring realistic commitments to colleagues
K10 the implications of inappropriate communication
Scope/range
- Colleagues are:
1.1. immediate work colleagues
1.2. supervisors and managers - Requests for assistance covering:
2.1. technical assistance
2.2. personal assistance - Motor vehicle could include:
3.1. light vehicles
3.2. heavy goods and public service vehicles
3.3. motorcycles
3.4. lift trucks
3.5. heavy vehicle trailers
3.6. caravan and motorhomes