Maintain working relationships in the motor vehicle environment

URN: IMICA03
Business Sectors (Suites): Accident Repair - Mechanical, Electrical and Trim,Accident Repair - SMART - Cosmetic,Accident Repair - SMART - PDR,Auto Electrical and Mobile Electrical Installation,Automotive Glazing,Maintenance and Repair - Light Vehicle,Maintenance and Repair - Caravans and Motorhomes,Maintenance and Repair - Heavy Goods and Public Service Vehicles,Maintenance and Repair - Heavy Vehicle Trailer,Maintenance and Repair - Lift Truck,Maintenance and Repair - Motorcycle,Motor Vehicle Valeting,Roadside Assistance,Vehicle Damage Assessment Operations,Vehicle Fitting,Vehicle Parts Operations,Vehicle Recovery,Vehicle Sales v3,Statutory Periodic Technical Inspection,Coachbuilding,Vehicle Recycling,Maintenance and Repair - Cycle,Vehicle Paint Refinishing,Vehicle Body Repair,Core Automotive
Developed by: IMI
Approved on: 2025

Overview

This standard is about maintaining good working relationships with all colleagues in the working environment by using effective communication and support skills.


Performance criteria

You must be able to:

P1. contribute to team working by initiating ideas and co-operating with colleagues
P2. respond promptly and willingly to requests for assistance from colleagues which fall within the limits of your own job responsibilities and capabilities
P3. refer colleagues to the relevant person(s) where requests fall outside your responsibility and capability
P4. give colleagues sufficient, accurate information and support to meet their work needs
P5. make requests for assistance to colleagues clearly and courteously
P6. use methods of communication which meet the needs of colleagues
P7. treat colleagues in a way which shows respect for their views and opinions and promotes goodwill
P8. make and keep achievable commitments to colleagues
P9. inform colleagues promptly of any problems or information likely to affect their own work


Knowledge and Understanding

You need to know and understand:

K1 your own and your colleague's job role and limits of responsibility for giving advice and support
K2 the operational constraints which may affect interaction with colleagues
K3 lines of communication within your workplace
K4 how to use suitable and effective communication skills when responding to and interacting with others
K5 how to adapt communication methods to satisfy the needs of colleagues
K6 how to report problems using appropriate methods of communication
K7 the importance of developing positive working relationships with colleagues –the effect on morale, productivity, and company image
K8 the importance of acknowledging other peoples' views and opinions
K9 the importance of making and honouring realistic commitments to colleagues
K10 the implications of inappropriate communication


Scope/range

  1. Colleagues are:
    1.1. immediate work colleagues
    1.2. supervisors and managers
  2. Requests for assistance covering:
    2.1. technical assistance
    2.2. personal assistance
  3. Motor vehicle could include:
    3.1. light vehicles
    3.2. heavy goods and public service vehicles
    3.3. motorcycles
    3.4. lift trucks
    3.5. heavy vehicle trailers
    3.6. caravan and motorhomes

Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

3

Indicative Review Date

2031

Validity

Current

Status

Original

Originating Organisation

IMI

Original URN

IMIARBG3

Relevant Occupations

Accident Repair Technicians, Auto and Mobile Installation Technicians, Auto-electrical Technician (Automotive), Automotive Aftermarket Electrical Enhancement Technician (Automotive), Automotive Paint Supervisor, Automotive Paint Technician, Body Repair and Alignment Technician (Automotive), Body Repair Technician (Automotive), Caravan and Motorhome Diagnostic Technician (Automotive), Caravan and Motorhome Service Technician (Automotive), Caravans and Motorhomes Diagnostic Technician (Automotive), Caravans and Motorhomes Service Technician (Automotive), Cosmetic Refinishing Technician (Automotive), Cosmetic Senior Refinishing Technician (Automotive), Heavy Vehicle Diagnostic Technician (Automotive), Heavy Vehicle Fleet/Service Manager (Automotive), Heavy Vehicle Master Technician (Automotive), Heavy Vehicle Service Technician (Automotive), Heavy Vehicle Trailer Diagnostic Technician (Automotive), Heavy Vehicle Trailer Fleet/Service Manager (Automotive), Heavy Vehicle Trailer Master Technician (Automotive), Heavy Vehicle Trailer Service Technician (Automotive), Lift Truck Service Technician (Automotive), Lift Truck Trailer Diagnostic Technician (Automotive), Lift Truck Trailer Master Technician (Automotive), Lift Truck Workshop Controller , Light Vehicle Diagnostic Technician (Automotive), Light Vehicle Master Technician (Automotive), Light Vehicle Service Technician (Automotive), Maintenance and Repair Technicians, Mechanical, Electrical and Trim Assistant Technician (Automotive), Mechanical, Electrical and Trim Technician (Automotive), Motorcycle Diagnostic Technician, Motorcycle Fleet/Service Manager (Automotive), Motorcycle Master Technician (Automotive), Motorcycle Service Technician, PDR Senior Technician (Automotive), PDR Technician (Automotive), Rental and Leasing Customer Service Advisor (Automotive), Rental and Leasing Maintenance Advisors (Automotive), Rental and Leasing Technical Service Advisor (Automotive), Roadside Assistance Manager, Roadside Assistance Operator, Roadside Assistance Operators, Roadside Assistance Senior Operator, Roadside Assistance Senior Technician, Roadside Assistance Technician, Sales Controller (Automotive), Sales Executive (Automotive), Specialist Tyre Fitting Operations (Automotive), Tyre Exhaust and Windscreen Fitters , Tyre Fitting Operations (Automotive), Vehicle Damage Assessment Operators, Vehicle Damage Assessor (Automotive), Vehicle Parts Operative, Vehicle Parts Operators, Vehicle Parts Supervisor, Bus and Coach Mechanic, Bus and Coach Electrician, Bus and Coach Mechelec, Bus and Coach Body Repairer, Motorcycle Preparation Technician, Vehicle Parts Assistant, Vehicle Parts Advisor

SOC Code

5231

Keywords

Maintain; working; relationships; motor; vehicle; environment