Work with others within the automotive glazing work environment

Business Sectors (Suites): Automotive Glazing
Developed by: IMI
Approved on: 30 Mar 2020


This standard covers the need to go beyond the immediate requirements of the job, and to view work as more than just utilising technical skills.  It is about maintaining good working relationships with all colleagues in the working environment by using effective communication and support skills.

Performance criteria

You must be able to:

P1 treat people in a way that maintains good working relationships
P2 share information with all relevant people
P3 carry out requests from other people promptly without holding up the course of the work
P4 refer requests that cannot be met to an appropriate person
P5 ensure shared resources are left in a suitable condition for use by self and colleagues
P6 treat people’s property with care and respect, and comply with security procedures wherever necessary
P7 carry out own work in a way that will not impact negatively on others
P8 provide information to other people as soon as possible after they have requested it
P9 ensure information provided to other people is accurate and contains sufficient detail to meet their requirements
P10 provide information in a way that is appropriate to the person requesting it

Knowledge and Understanding

You need to know and understand:

Working relationships
K1 why it is important to develop good working relationships with colleagues and customers
K2 the security procedures for dealing with property
K3 who should be informed of problems in working relationships
K4 the grievance and disciplinary procedures that are available
K5 why it is important to report problems in working relationships that cannot be resolved to an appropriate authority as soon as possible
Information recording
K6 what information systems should be used
K7 who needs information, and for what purpose
K8 the most appropriate sources for different types of information
K9 the procedures for exchanging different types of information
K10 the consequences of exchanging inaccurate or incomplete information
K11 the types of problems that could occur
K12 how different types of problem can be resolved


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Mar 2024





Originating Organisation


Original URN


Relevant Occupations

Tyre Exhaust and Windscreen Fitters

SOC Code



glass; automotive; glazing; cars; vans; mobile plant; buses; coaches