Improve the work of the organisation in the fabrication of glass supporting systems
Overview
This standard covers the skills and knowledge needed to get beyond the immediate requirements of the job, and to view work as more than just utilising technical skills. You should not only try to improve the work of the organisation but should also encourage others to do so. The first element covers the need to keep costs down by using resources effectively, and this means ensuring all those that undertake the work also try to do this. It is important that equipment is used economically, that components are not damaged, and that materials are used in the correct quantities. Surplus materials are retained wherever possible. The second element is concerned with obtaining and providing information to ensure that all the information required to undertake the work correctly is available. It also covers the need to provide information to colleagues to ensure they are fully informed of the work that is being undertaken. Finally, the third element concerns the need to develop and maintain good working relationships within the organisation, especially with colleagues, but also importantly with customers.
This unit applies to operatives who fabricate windows, doors, conservatories and curtain walling.
Performance criteria
You must be able to:
- confirm health and safety procedures are complied with at all times
- check products and materials are transported to avoid unnecessary damage
- check suitable quantities of materials are used during work activities
- confirm surplus materials are salvaged for further processing wherever possible
- check equipment is used following standard operating procedures and manufacturers' instructions
- check equipment is maintained following standard operating procedures
- minimise expenditure on non-essential items wherever this does not affect quality
- assess if people undertaking work activities are competent to do so as far as is reasonably possible
- identify and pass on potential improvements to work activities to the appropriate people
- identify the most appropriate sources of information
- record information in the appropriate information systems
- provide information to colleagues as soon as possible after they have requested it
- ensure information provided to colleagues is accurate and contains sufficient detail to meet their requirements
- provide information in a way that is appropriate to the person requesting it
- identify any problems relating to the exchange of information and deal with them following standard operating procedures
- exchange information following standard operating procedures
- treat people in a way that maintains good working relationships
- bring to the attention of colleagues information that might have an immediate effect on their work
- carry out requests from colleagues without holding up the course of the work
- refer requests that cannot be met to an appropriate person
- make resources that are required to achieve work activities available to others
- treat people's property with care and respect, and comply with security procedures wherever necessary
- restrict any adverse impact of own work on other people
- monitor and resolve problems in working relationships and report those that cannot be resolved to an appropriate authority as soon as possible
Knowledge and Understanding
You need to know and understand:
- relevant health and safety responsibilities and obligations
- relevant health and safety procedures that need to be followed
- quantity of materials used for different work activities
- materials that can be salvaged and how are they salvaged
- equipment to use for different work activities
- how to operate different types of equipment
- how to avoid damaging equipment through incorrect use
- maintenance requirements of different types of equipment
- standard operating procedures for different activities
- how to obtain information on the standard operating procedures
- information systems used
- appropriate sources for different types of information
- procedures for exchanging different types of information
- consequences of exchanging inaccurate or incomplete information
- problems that could occur
- how can different types of problem be resolved
- why it is important to develop good working relationships with colleagues and customers
- security procedures for dealing with property
- who should be informed of problems in working relationships
- grievance and disciplinary procedures available