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Monitor and develop individual staff to improve performance and efficiency

URN: GQAGP36
Business Sectors (Suites): Glass Processing
Developed by: GQA
Approved on: 30 Mar 2020

Overview

This standard covers the skills and knowledge required to demonstrate an understanding of the importance to the organisation and individuals of monitoring performance, identifying training needs or development, and the importance of keeping skills and knowledge up to date.

Performance criteria

You must be able to:

  1. identify required standards of performance for each area and suggest development needs following standard operating procedures
  2. deal with problems with members of staff following organisational procedures and in keeping with statutory legislation
  3. monitor individual staff members for performance and compliance with organisational procedures
  4. produce up to date personal continued professional development (CPD) records following standard operating procedures

Knowledge and Understanding

You need to know and understand:

  1. areas of the job role in which to monitor individual staff members
  2. how to identify required standards of performance for each area and how these can suggest development needs
  3. changes in products or customers that may require staff development
  4. how to identify potential opportunities for developing staff skills and knowledge
  5. problems that can arise when monitoring staff performance
  6. ways to deal with problems with a member of staff following organisational procedures and in keeping with statutory legislation to improve efficiency
  7. problems that can arise when identifying training solutions and suggest ways to overcome them
  8. problems that can occur when implementing training programmes and suggest ways to overcome them
  9. benefits of recording CPD for the organisation and individuals
  10. type of information that should be recorded
  11. when and how records should be updated
  12. reasons CPD records should be kept up to date
  13. why it is important staff keep skills and knowledge up to date

Scope/range

Scope Performance

Scope Knowledge

Problems with members of staff:

  • persistent lateness
  • persistent absence
  • repeated poor standard of work
  • customer/colleague complaints
  • persistent non-compliance with organisational procedures

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

31 Mar 2025

Validity

Current

Status

Original

Originating Organisation

Proskills

Original URN

PROGP36

Relevant Occupations

Glass and Ceramic Maker Decorator Finisher

SOC Code

5441

Keywords

Glass Processing; decorator; unit maker; operator; packing; blower; cutter; painter; processor; cold end; craft; laminated; screen; warehousing