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Provide operational support

URN: GQAGP35
Business Sectors (Suites): Glass Processing
Developed by: GQA
Approved on: 30 Mar 2020

Overview

This standard covers the skills and knowledge required to be able provide operational support and covers obtaining support, gathering data, analysis and providing reports.

Performance criteria

You must be able to:

  1. provide support in a variety of situations following standard operating procedures
  2. obtain operational support in a variety of situations following standard operating procedures
  3. analyse operational support provided in a particular task/circumstance following standard operating procedures
  4. review the operational support systems and resources available following standard operating procedures
  5. record/report use of operational support following standard operating procedures
  6. present recommendations for changes to operational support systems and resources

Knowledge and Understanding

You need to know and understand:

  1. the purpose of operational support
  2. tasks within the specific area of responsibility that may require operational support
  3. who can provide operational support
  4. company guidelines to identify or request operational support
  5. situations that indicate a need for operational support and the types of operational support appropriate for each situation
  6. how to obtain and provide operational support
  7. benefits of providing operational support to the company and those being supported
  8. potential detrimental effects of providing operational support to the company and those being supported
  9. procedures to follow on the recording/reporting of the use of operational support
  10. how to analyse operational support provided in a particular task/circumstance
  11. how to use the analysis to review the operational support systems and resources available
  12. findings that indicate a need to change the systems in place
  13. how to present recommendations for changes to operational support systems and resources

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

31 Mar 2025

Validity

Current

Status

Original

Originating Organisation

Proskills

Original URN

PROGP35

Relevant Occupations

Glass and Ceramic Maker Decorator Finisher

SOC Code

5441

Keywords

Glass Processing; decorator; unit maker; operator; packing; blower; cutter; painter; processor; cold end; craft; laminated; screen; warehousing