Improve the work of the organisation in a glass or glass related working environment
Overview
The aim of this standard is to provide the learner with the knowledge and skills to be able to contribute to the improvement of the organisation through the effective use of resources, manpower, communication methods and working relationships within the glass or glass related working environment.
This standard is for you if you work in the Glass Industry and have the skills, knowledge and opportunity to look at and suggest ways to improve performance and/or business processes.
Performance criteria
You must be able to:
- share information with colleagues using different methods following standard operating procedures
- identify potential improvements with glass or glass related activity
- research how potential improvements can be implemented and benefits gained
- discuss potential improvements and outcomes with colleagues and decision makers
- develop plans for making suggested improvements following standard operating procedures
pass identified improvements on to colleagues and explain why they are needed
review improvements made to see if they have had an impact on the organisation and amen
Knowledge and Understanding
You need to know and understand:
- how to ensure the correct quantities of products and materials and team members are selected
- how to minimise waste and to recycle or reuse surplus materials
- how to give instructions to colleagues so that the correct quantities of products and materials are used and how to reuse surplus products and materials
- how to monitor colleagues' use of products and materials
- types of materials that can be wasted
- actions taken to minimise wastage of materials
- reasons for contributing to improving the effectiveness of the glass or glass related organisation
- benefits of sharing information which is clear, sufficient and accurate
- types of information which needs to be shared with colleagues, related to the glass or glass related activity
- the importance of sharing information and who needs to be informed
- ways to identify improvements that can be made in work activities
- how to research improvements identified to see if they are viable
- how to pass on suggestions for improvements identified
- who to make the suggestions to and why these people need to be made aware
- how to implement improvements identified so that colleagues understand the need for the changes
- how to review improvements made to see if they are working effectively and to amend them if they are not working
- what makes good working relationships
benefits of having good working relationships with colleagues
benefits of having good relationships with customers