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Maintain and repair windows/ doors/ conservatories

URN: GQAFEN13
Business Sectors (Suites): Glazing
Developed by: GQA
Approved on: 31 Aug 2013

Overview

​This standard is concerned with maintenance work on windows, doors, and/or  conservatories. You will need to dismantle windows and doors, or conservatories, before undertaking maintenance. You will need to undertake maintenance using the correct materials and then reinstate and restore the system to full operation.

This standard is for you if you work in the Fenestration Industry and are involved in on site maintenance and repair work

Performance criteria

You must be able to:

  1. identify maintenance and repair work required and possible solutions
  2. confirm maintenance and repair work is within own level of expertise
  3. identify and remove fixtures and fittings which prohibit maintenance and repair work following safe working practices
  4. store removed fixtures and fittings following standard operating procedures
  5. remove material from installation using methods and equipment that cause minimum damage to surrounding structure
  6. identify, select and use materials for maintenance and repair that are fit for purpose and meet customer requirements
  7. identify, select and use tools and equipment that complete maintenance and repairs to meet specifications
  8. carry out maintenance and repairs within timescales acceptable to all parties
  9. insert and remove any structural supports/temporary measures required to support/protect installations during maintenance or repair
  10. apply finishing materials so they are solid, level and comparable with existing surfaces
  11. replace and secure fixtures and fittings removed during maintenance and repair to meet specifications
  12. check glazing components function to meet specifications
  13. remove surplus materials and debris from site, and dispose of them following standard operating procedures and current legislation
  14. give relevant information to customers about maintenance and repairs carried out, giving them the opportunity to ask questions and seek clarification
  15. complete necessary records following standard operating procedures

Knowledge and Understanding

You need to know and understand:

  1. differences between maintenance and repair
  2. how to assess requirements and decide on actions needed
  3. actions taken if hazardous materials are exposed during dismantling to minimise periods during which installations cannot be used
  4. how to inform customers of further actions required if repairs are only temporary to include timescales and restriction of use
  5. why it is important to remove materials and debris from sites after completing work
  6. problems that can occur with maintenance work and how these might be overcome
  7. different types of maintenance/repair work carried out on products
  8. how to identify replacement parts or components needed for maintenance/repair work
  9. how to remove defective parts to avoid damaging installations

  10. systems for recording work undertaken and information included

  11. how to select finishing materials to be used to match existing finishes

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

31 Mar 2018

Validity

Current

Status

Original

Originating Organisation

Proskills

Original URN

PROFEN13

Relevant Occupations

Glaziers Window Fabric and Fitters

SOC Code

5317

Keywords

Fenestration, maintenance, repairs