Provide callers with specialised assistance in a financial services environment Legacy
URN: FSPFCS01L
Business Sectors (Suites): Financial Services Customer Care
Developed by: Financial Skills Partnership
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Finance
SOC Code
2422
Keywords
Communication; authority; policy; procedure; regulation; regulatory; time management; call; caller