Manage and maintain effective systems for responding to emergencies

Business Sectors (Suites): Waste Resource Operations Management,Incident Management in the Land-based Sector
Developed by: Energy & Utility Skills
Approved on: 01 Mar 2019


This Standard is about implementing systems and mechanisms to respond to emergencies.  Emergencies can be actual or potential and could relate to fire, accidents, spills, breaches of security, damage to property, suspicious incidents or power outages.  It includes the developing, implementing and reviewing emergency plans and procedures, organising practices and drills, arranging training, implementing incident and emergency reporting, communicating with others about procedures and incidents.

This Standard is for anyone who is responsible for managing and maintaining systems for responding to emergencies.

Performance criteria

You must be able to:

  1. identify potential emergency situations for all activities within your area of responsibility
  2. review emergency systems and procedures so that they will provide effective responses to emergencies that may arise
  3. devise and implement new emergency systems and procedures when there are none in existence
  4. establish and maintain preventative inspection and maintenance programmes for emergency equipment so that it is available and serviceable at all times
  5. introduce and establish mechanisms for communicating emergency plans and procedures to people concerned in ways that suit the types of information being given
  6. arrange for practices and drills to be carried out within normal work operations
  7. record practices and drills in accordance with legislative and organisational requirements
  8. obtain feedback from all people participating in practices of emergency drills at appropriate times
  9. use feedback to improve procedures and practices for emergency situations
  10. carry out reviews of established emergency procedures, and the equipment and resources they require
  11. arrange for any deficiencies identified through reviews, practices, and drills to be addressed in accordance with legislative and organisational requirements
  12. carry out training programmes to meet reporting requirements for incidents and accidents
  13. train staff at appropriate times on the organisational procedures for identifying and responding to incidents and emergencies
  14. maintain a record of training in accident and emergency procedures for all staff employed
  15. implement incident and accident reporting procedures for all activities in the work place
  16. evaluate incident and accident reports at appropriate times
  17. make improvements to emergency plans and procedures to reduce or eliminate risks from identified hazards
  18. advise colleagues and managers about accidents, incidents, interruptions to work or any situations that require their attention

Knowledge and Understanding

You need to know and understand:

  1. types of emergency that may arise on site
  2. relevant health, safety and environmental legislation
  3. organisational procedures for responding to emergencies
  4. occupational health hazards occurring as a result of emergencies including exposure to hazardous substances, mental health and physical lifting
  5. planning and resource requirements for responding to fire, accidents, spills, breaches of security, damage to property, suspicious incidents, power outages
  6. types of recorded data used to review systems for responding to emergencies
  7. deficiencies that may be identified during review and methods of resolving them
  8. designated people for incidents and emergencies and how and when to contact them
  9. why it is important for all personnel to receive training on how to respond to incidents and emergencies
  10. how to arrange emergency training and check training provider competence
  11. what training should cover including types of accident and emergency, legislation and procedures and possible effects on mental and physical health

  12. record keeping requirements in relation to training undertaken

  13. why it is important to have effective systems for responding to emergencies
  14. record keeping requirements for incidents, accidents and other emergencies
  15. organisational procedures and legal requirements relating to practices and drills
  16. how to evaluate the effectiveness of plans and procedures
  17. how to collect and analyse information from people and other relevant data
  18. how to respond to physical and mental health changes to an individual as a result of emergency situations


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

01 Mar 2022





Originating Organisation

Energy & Utility Skills

Original URN


Relevant Occupations

Public Service and other Associate Professionals, Public Services, Waste Manager

SOC Code



manage, transportation, waste, utility, utilities, environmental policy