Resolve escalated water fittings enforcement cases

This Standard is about resolving water fittings enforcement cases that have been escalated to you.

It involves collecting information and reviewing the details of referred cases, reinspecting when necessary, establishing a plan for compliance, communicating with customers, managing conflict, drafting and having served contravention notices, and recording relevant details, including evidence of contraventions.

This Standard is for managers and senior water fittings compliance inspectors. In order to carry out this role, they must be experienced in the areas covered by the following standards:

• EUSWFRBE2 Inspect premises for water fittings compliance
• EUSWFRBE3 Educate, guide and enforce to secure water fittings compliance with legislation
• EUSWFRBE4 Provide information about water fittings for use in legal procedures

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1. collect and review information about referred cases from relevant sources
2. make a critical assessment of actions and conclusions in referred cases against water fittings legislation and organisational enforcement policies and procedures
3. seek any further required information, advice or support from relevant people, departments or organisations
4. carry out reinspection's when they are required to obtain additional evidence to resolve cases
5. develop a strategy for resolution which falls within organisational enforcement policies and procedures and which will ensure compliance with water fittings legislation
6. use appropriate evidence, which clearly differentiates between fact and opinion, when explaining the results of your assessment to customers
7. assess the risks which can be caused by contravention(s) and record the evidence in accordance with approved procedures and practices
8. give clear information within a compliance plan about how to achieve compliance
9. use language and behaviour that minimises conflict in line with organisational procedures
10. safeguard against any aggressive and abusive behaviour in line with organisational procedures
11. record accurate information about the detail and outcome of discussions and agreement reached with customers
12. follow-up agreed compliance plans within agreed timescales and take relevant action following the outcome of re-inspections
13. issue contravention notifications without delay and in accordance with approved procedures and practices
14. record enforcement activities in organisational systems, highlighting and recording emerging trends in non-compliance issues
15. suggest changes to systems and procedures that will avoid escalation in future cases

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1. relevant legislation appropriate to Northern Ireland, Scotland and England and Wales, covering the design, installation and maintenance of plumbing systems, water fittings and water-using appliances
2. regulator specifications, appropriate British standards and approved installation methods including Type BA devices (reduced pressure zone valves) and what is required to be notified by customer prior to installation
3. relevant regulatory, organisational, operational and emergency processes and procedures relating to health, safety and the environment
4. what constitutes contravention of legislation for different plumbing systems
5. the implications of non-compliance on public health including slight, significant and serious health hazard, financial impact, practicalities, logistics
6. sources of information, advice or support for referred cases and how to communicate with them including customers, contractors, plumbers, inspectors, legal colleagues and official drinking water organisations
7. procedures for planning and scheduling inspections
8. the importance of making sure that customers understand the purpose of legislation and confirming, as far as practical, their understanding of the implications and of non-compliance
9. how to secure compliance in a manner that maximises goodwill, co- operation and understanding of organisational policies and procedures
10. how to recognise the main signs that a situation could lead to aggressive or abusive behaviour or risk to personal safety, how to adapt body language and communication for evolving situations and how to identify safe exit strategies
11. different types of risk posed by different contraventions and the actions and penalties which can be applied
12. what needs to be covered in the compliance plan including the rectifications for short term and permanent compliance
13. how to determine acceptable timescales for follow-up activities
14. information sources for the types of follow-up activities you may need to carry out including further investigations, re-inspection, providing documentation or information, receiving documentation or information
15. recording requirements and the potential for its use as evidence where legal action is undertaken and how evidence is presented in court
16. communication and negotiation techniques
17. actions to take following re-inspections
18. how to identify sources of information, their types and how to access them
19. different types of risk posed by different contraventions and sanctions and the penalties which can be imposed
20. what is involved in issuing compliance notifications and instigating enforcement procedures and when it is appropriate to do so
21. the importance and methods of recording the evidence, and its use in legal proceedings
22. organisational requirements for completion of contravention notifications
23. who requires notice information
24. enforcement procedures
25. organisational and regulatory complaint procedures and any documentation required

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1

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2027

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Current

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Original

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Energy & Utility Skills

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N/A

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Engineering and Construction Trades, Law and Legal Services, Water Inspector

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water; fittings; byelaws; regulations; legislation; compliance; contravention; contamination; escalate; resolve; resolution; enforcement;

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