Receive, store and handle processing chemicals, reagents and other consumables

Business Sectors (Suites): Treatment Processing and Control in the Water Industry
Developed by: Energy & Utility Skills
Approved on: 01 Dec 2018


This Standard is about receiving and storing chemicals and other consumables, including fuel, for use in the treatment process.  
It includes checking that the facilities for receiving and storing material and reagents are fit for purpose, that the material and reagents being delivered meet the required specifications and are stored in a manner that prevents deterioration, handling materials and reagents safely and monitoring stock levels. 
This Standard is suitable for operatives working at water, waste water and sludge treatment processing plants but is equally applicable for employees involved in manufacturing or treatment processes in other industries.

Performance criteria

You must be able to:

1. check sufficient storage capacity to receive the chemical, reagent or other consumable is available  2. check that there are suitable access arrangements and handling requirements in place 3. check that the receiving area is ready to receive the materials 4. check that the storage space and conditions conform to safety requirements  5. check that there are suitable emergency procedures in place  6. assemble the required Personal Protective Equipment (PPE) and check that it is suitable for the work to be carried out  7. confirm all the chemicals, reagents, and other consumables for treatment processing meet the delivery specification 8. confirm all the materials delivered are of the specified quality 9. follow appropriate quality control procedures, including sampling procedures       10. check that deliveries are made to the correct storage facility  11. wear the Personal Protective Equipment (PPE) specified for the job when handling chemicals, reagents or other consumables 12. handle chemicals, reagents or other consumables in accordance with safe working procedures 13. keep material wastage to a minimum by working efficiently 14. ensure any equipment is used in line with safety requirements 15. resolve any problems where the chemicals, reagents or other consumables do not meet delivery or safety requirements 16. store the materials in the designated place  17. check that the materials for storage are protected to avoid deterioration 18. rotate stock in line with procedures 19. monitor and periodically check materials for discrepancies in stock levels  20. dispose of stock safely and in line with organisational procedures 21. resolve situations where the storage facilities do not meet the storage requirements 22. work in line with relevant regulations and procedures 23. record all data relating to chemicals, reagents or other consumables in line with organisational procedures 24. complete and maintain required documentation relating to chemicals, reagents or other consumables in an auditable format  25. provide access to delivery records on request 26. store delivery records in the designated place 27. report any defective handling equipment or its unavailability to the designated person

Knowledge and Understanding

You need to know and understand:

1.  the organisation’s procedures for receiving and chemicals, reagents and other consumables 2. when deliveries of chemicals, reagents and other consumables should be rejected and the organisation’s delivery rejection procedures 3. the organisation’s storage and stock rotation procedures 4. the organisation’s process for safe working practices when dealing with equipment, instrumentation and environment, including lone working  5. the organisation’s procedures for dealing with spillages and emissions of chemicals, reagents and other consumables  6. when to report defective handling equipment and storage facilities 7. the organisation’s reporting lines and procedures 8. the organisation’s process on how to manage vehicle movement on site 9. the organisation’s quality control procedures in relation to chemicals, reagents and other consumables 10. why it is important to comply with current regulations related to the control of hazardous substances the importance of storing data in accordance with organisational requirements  11. the organisations procedures for assessing risk  12. dangerous substances & explosive atmospheres and their impact 13. the organisation’s procedures for recording, documenting and storing information 14. the role and purpose of data audit trails in quality assurance, health and safety and for regulatory requirements 15. why it is important to comply with the organisation’s confidentiality policies and cyber security protocols 16. why it is important to maintain site security


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

01 Dec 2021





Originating Organisation

Energy & Utility Skills

Original URN


Relevant Occupations

Engineering, Plant and Machine Operatives, Plant Maintenance

SOC Code



Operating process plant, competent operator, water treatment works, sewage treatment works, sludge, receiving chemicals