Carry out fault finding on smart meters in the energy supply and use sector

Business Sectors (Suites): Smart Metering
Developed by: Energy & Utility Skills
Approved on: 31 Jan 2017


This standard covers fault finding on smart meters in the energy supply and use sector.  This work must be in accordance with the current versions of the appropriate industry standards and regulations industry recognised working practices; the working environment and the natural environment.

To meet this standard you will be able to:

  • prepare the work area and confirm it is in a safe condition to carry out the work
  • confirm you have the appropriate job specifications and instructions
  • use tools, equipment, materials and other resources required for the job to be undertaken
  • communicate with all customers and members of the public

You will be expected to work with minimal supervision, taking personal responsibility for your own actions and for the quality and accuracy of the work the work carried out.

This standard is suitable for a crafts person or technician working in the energy supply and use sector carrying out fault finding.

Performance criteria

You must be able to:

Plan to carry out fault finding
1. identify the area to be worked on using available information and organisational documentation
2. carry out a site specific risk assessment of the work, identifying hazards and the required control measures
3. survey the work site pre-fault finding for any key structural features, damage or defects that could affect the operation, recording them
4. select, inspect and wear relevant personal protective equipment for completing work activities in line with organisational procedures
5. protect the work site and the building fabric against possible damage being caused during the process
6. check and confirm all materials, tools and equipment necessary for the activities are available and are fit for purpose
7. communicate with the property occupier and other people who will be affected by the work throughout the process

Prepare to carry out fault finding
8. identify the activities that make up the maintenance schedule for the system or component
9. carry out service and maintenance activities using procedures, which comply with industry requirements
10. service and maintain system components to ensure continued effective operation of the system

Diagnose the cause and rectify faults
11.  locate faults in smart meter or components using procedures that comply with industry requirements 
             11.1 identify performance deficiencies in meter operation
             11.2 use diagnostic techniques to locate meter faults
             11.3 use manufacturer's procedures to locate meter faults
12  liaise with relevant persons to agree fault rectification procedures, which will minimise disruption to work routines
13 rectify and repair faults in meter to restore it or relevant components to function to performance specification
14 take precautionary actions to prevent the unauthorised use of unsafe systems or components
15 make appliance and system "safe" if repair cannot be made, where appropriate

Restore and reinstate the work area
16 report information on the work to the relevant persons
17 check that the customer is satisfied with the finished job
18 record and complete all documentation in line with industry standards
19 deal with problems safely and efficiently, referring matters which cannot be rectified to the appropriate person
20 store tools and equipment safely and securely, leaving the work area in a safe condition in accordance with organisational procedures​

Knowledge and Understanding

You need to know and understand:

1. the principles of health and safety in the workplace, environmental legislation and relevant regulations in relation to the work to be carried out
2. how to maintain safe working and environmental practices throughout the duration of the work minimising the risks to self and others
3. how to carry out a risk assessment, identify hazards and assess risks for the work to be carried out
4. the organisations reporting lines, authorisation roles and responsibilities
5. how to access and work safely at heights or in confined spaces
6. the tools and equipment required for working safely at heights, in confined spaces and fault finding activities
7. the methods of working which protect the building décor, customer property and existing systems and components
8. how to safely secure and store tools, equipment, materials and components to minimise loss or wastage
9. the range of information that should be available on the routine and non-routine service and maintenance requirements of meters and components
10. the service and maintenance procedures across the range of meters and components
11. the service and maintenance procedures necessary to ensure compliance with industry requirements for routine and non-routine service and maintenance activities
12. how to complete records and reports of the service and maintenance of meters and components
13. how to interpret information on meter or component performance, including advice from users, visual inspections or checks or diagnosis tests to locate faults
14. the work procedures for the rectification of faults in meters or components, which will ensure minimum disruption to customers
15. how to liaise with others to ensure co-operation in the fault rectification process
16. the work action and sequences required for rectifying faults in meters and components
17. the measures to ensure that meters and components do not present a safety hazard to potential users, or the workforce, when carrying out rectification procedures
18. the actions to be taken when the meter or component cannot be restored to full performance
19. how to isolate unsafe meters and components
20. the extent of your own responsibility and whom you should report to if you have a problem that you cannot resolve
21. how to handle and dispose of hazardous and non-hazardous waste materials in line with relevant regulations
22. how to isolate unsafe gas appliances, gas systems and components and apply the gas industry unsafe situations procedure
23. how to leave the work area secure and the importance of doing so​​


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Jan 2021





Originating Organisation

Energy and Utility Skills

Original URN


Relevant Occupations

Domestic Heating Engineer, Domestic Heating Systems Installer, Domestic Plumber, Gas Appliances Installer, Gas Team Leaders, Craftspersons and Technicians, Gas Engineer

SOC Code



Fault, diagnose, repair, gas, meters