Carry out fault finding on metering installations in the energy supply and use sector

This standard is about fault finding on metering installations in the energy supply and use sector. This work must be carried out in accordance with the current versions of: the appropriate industry recognised regulations and industry standards; working practices; the working environment and the natural environment.

To meet this standard you will demonstrate you can:
• prepare the work area and confirm it is in a safe condition to carry out the work
• confirm you have the appropriate job specifications and instructions
• use tools, equipment, materials and other resources required for the job to be undertaken
• diagnose the cause and rectify faults
• restore and reinstate the work area
• communicate effectively with all customers and members of the public

You will be expected to work with minimal supervision, taking personal responsibility for your own actions and for the quality and accuracy of the work the work carried out.

This standard is suitable for a craftsperson or technician working in the energy supply and use sector carrying out fault finding.

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1. use organisational procedures and available information to identify the work location
2. carry out a site-specific risk assessment of the work, identifying hazards and the required control measures
3. survey the work site pre-fault finding and record any key structural features, damage or defects that could affect the operation
4. select, inspect and wear relevant personal protective equipment for completing work activities in line with organisational procedures
5. protect the work site and the building fabric against possible damage being caused during the process
6. check and confirm all materials, tools and equipment necessary for the activities are available and are fit for purpose
7. Check the maintenance schedule to identify the work activities to be carried out for the system or component
8. carry out service and maintenance activities using procedures which comply with industry requirements
9. locate faults in the smart meter or components using procedures that comply with industry requirements, including:
   1. identifying performance deficiencies in meter operation
   2. using diagnostic techniques to locate meter faults
   3. using manufacturers’ procedures to locate meter faults
10. liaise with relevant persons to agree fault rectification procedures
11. rectify and repair faults in metering installation to restore it or relevant components to function to performance specification where practicable
12. take precautionary actions to prevent the unauthorised use of unsafe systems or components
13. make appliance and system "safe" if repair cannot be made
14. communicate the technical requirements of the completed work activity to all affected parties and answer any technical queries
15. check that the customer is satisfied with the finished job
16. record and complete all documentation in line with industry standards
17. deal with problems safely and efficiently, referring matters which cannot be rectified to the appropriate person
18. store tools and equipment safely and securely, leaving the work area in a safe condition in accordance with organisational procedures

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1. the principles of health and safety in the workplace, environmental legislation and relevant regulations in relation to the work to be carried out
2. how to maintain safe working and environmental practices throughout the duration of the work minimising the risks to self and others
3. The correct personal protective equipment for the work and how to select, inspect and use this
4. how to carry out a risk assessment, identify hazards and assess risks for the work to be carried out
5. your organisation’s reporting lines, authorisation roles and responsibilities
6. how to access and work safely at heights or in confined spaces
7. the tools and equipment required for working safely at heights, in confined spaces and fault-finding activities
8. the methods of working which protect the building décor, customer property and existing systems and components
9. how to safely secure and store tools, equipment, materials and components to minimise loss or wastage
10. the range of information that should be available on the routine and non- routine service and maintenance requirements of meters and components
11. the service and maintenance procedures across the range of meters and components
12. the service and maintenance procedures necessary to ensure compliance with industry requirements for routine and non-routine service and maintenance activities
13. how to complete records and reports of the service and maintenance of meters and components
14. how to interpret information on meter or component performance, including advice from users, visual inspections or checks or diagnosis tests to locate faults
15. the work procedures for the rectification of faults in meters or components, which will ensure minimum disruption to customers
16. how to liaise with others to ensure co-operation in the fault rectification process
17. the work action and sequences required for rectifying faults in meters and components
18. the measures to ensure that meters and components do not present a safety hazard to potential users, or the workforce, when carrying out rectification procedures
19. the actions to be taken when the meter or component/s cannot be restored to full performance
20. how to isolate unsafe meters and components
21. the extent of your own responsibility and whom you should report to if you have a problem that you cannot resolve
22. how to handle and dispose of hazardous and non-hazardous waste materials in line with relevant regulations
23. how to isolate unsafe gas appliances, gas systems and components and apply the gas industry unsafe situations procedure
24. how to leave the work area secure and the importance of doing so

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2

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31 Mar 2027

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Current

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Original

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Energy & Utility Skills

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EUSSM009

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Domestic Heating Engineer, Domestic Heating Systems Installer, Domestic Plumber, Gas Appliances Installer, Gas Team Leaders, Craftspersons and Technicians, Gas Engineer

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Fault, diagnose, repair, gas, meters

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