Authorise strategy, policies and standards relating to IT service delivery performance metrics management
URN: ESKITP714601
Business Sectors (Suites): IT and Telecoms
Developed by: e-skills
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Information and Communication Technology, Information and Communication Technology Officer, Information and Communication Technology Professionals, IT Service Delivery Occupations, Software Development
SOC Code
2139
Keywords
IT Service Delivery; Coding; IT Service Management; IT Help Desk Support; IT Technician