Evaluate feedback and make recommendations
Overview
"This standard is about obtaining feedback information from operational activities, investigating and evaluating feedback information and recommending improvements in accordance with current organisational requirements which are equal to or exceed current statutory and legislative requirements.
This standard is for people working in the occupational area of construction site management which is defined as the management of multiple construction trades and disciplines and can be used by supervisors and managers"
Performance criteria
You must be able to:
"P1 implement systems for the collection of feedback from at least
six of the following sources
1.1 general public
1.2 workforce
1.3 suppliers
1.4 customers
1.5 colleagues
1.6 social media
1.7 regulators
1.8 auditors
1.9 client appointees
1.10 designers
P2 ensure feedback from five of the following methods or
sources is obtained, investigated, recorded and analysed
2.1 project correspondence
2.2 site tests and inspections
2.3 scientific research and data
2.4 performance in use
2.5 meetings
2.6 questionnaires
2.7 audits and reports
2.8 site monitoring
2.9 consultations
P3 evaluate the feedback received and justify the
recommendations to stakeholders
P4 summarise and record recommendations from feedback
analysis and promote for adoption and use
P5 evaluate feedback systems to ensure recommendations have
been implemented and are effective"
Knowledge and Understanding
You need to know and understand:
"Performance Criteria 1
Implement systems for the collection of feedback
K1 how to implement systems to collect feedback from the
following sources
K1.1 general public
K1.2 workforce
K1.3 suppliers
K1.4 customers
K1.5 colleagues
K1.6 social media
K1.7 regulators
K1.8 auditors
K1.9 client appointees
K1.10 designers
K2 how to encourage the collection of feedback from sources
K3 why it is important to encourage the collection of feedback
from sources
Performance Criteria 2
Obtain, investigate and assess feedback
K4 how to ensure feedback from the following stakeholders is
obtained using the following methods
Stakeholders
K4.1 general public
K4.2 workforce
K4.3 suppliers
K4.4 customers
K4.5 colleagues
K4.6 social media
K4.7 regulators
K4.8 auditors
K4.9 client appointees
K4.10 designers
Methods
K4.11 project correspondence
K4.12 site tests and inspections
K4.13 scientific research and data
K4.14 performance in use
K4.15 meetings
K4.16 questionnaires
K4.17 audits and reports
K4.18 site monitoring
K4.19 consultations
K5 how to investigate and assess feedback from stakeholders
K6 why it is important to investigate and assess feedback from
stakeholders
Performance Criteria 3
Evaluate feedback and justify recommendations
K7 how to evaluate feedback received and make
recommendations
K8 how to justify recommendations to stakeholders based on
feedback
K9 why it is important to make and justify recommendations
based on feedback to stakeholders
Performance Criteria 4
Summarise and promote recommendations
K10 how to summarise changes and recommendations based on
feedback received
K11 how to promote the adoption of changes and
recommendations based on feedback
Performance Criteria 5
Evaluate feedback systems
K12 how to evaluate feedback systems to ensure
recommendations have been implemented and are effective
K13 why it is important to evaluate feedback systems"