Service, maintain or repair blinds, awnings or shutters
Overview
This standard is about servicing, maintaining or repairing internal and external manual and motorised blinds, awnings or shutters and ensuring they operate safely
This standard will also involve interpreting information, adopting safe, healthy and environmentally responsible work practices, selecting and using products, fixings components, tools and equipment, minimising damage, and working within the allocated time, in accordance with organisational requirements which are equal to or exceed current statutory and legislative requirements
This standard is for people working in the occupational area of specialist installation and can be used by operatives, supervisors and managers
Performance criteria
You must be able to:
P1 Interpretation of information
interpret the information relating to the work and resources to confirm its relevance for the following:
• drawings
• specifications
• schedules
• work summary
• risk assessments
• method statements
• manufacturers’ information
P2 Safe work practices
comply with the relevant legislation and official guidance to carry out the work and maintain safe and healthy work practices relating to the following:
• methods of work
• safe use of health and safety control equipment
• safe use of access equipment
• safe use, storage and handling of materials, tools and equipment
• specific risks to health
• specific risks associated with asbestos containing materials
P3 Selection of resources
select the required quantity and quality of the following resources for the methods of work:
• products
• components and fixings
• tools and equipment
• access and lifting equipment
P4 Minimise the risk of damage
comply with organisational procedures to minimise the risk of damage to the work and surrounding area by:
• protecting the work and its surrounding area from damage
• maintaining a safe, clear and tidy work area
• disposing of waste in accordance with current legislation
P5 Approach to the work
complete the work in accordance with organisational procedures, the programme of work and to meet the needs of others and the client
P6 Meet the contract specification
comply with the contract information to service, maintain or repair blinds, awnings or shutters to the required specification by:
• demonstrating work skills to:
- assess
- support
- dismantle
- lubricate
- remove
- maintain
- repair
- replace
- reassemble
- adjust
- secure
- check
• using and maintaining hand and power tools, and equipment
• servicing, maintaining or repairing at least one manual or motorised internal or external blind, awning or shutter to the working instructions
• testing the functionality of serviced, maintained or repaired internal or external blinds, awnings or shutters
• ensuring all safety devices are positioned and working correctly
• recording and reporting findings, identifying issues and effecting remedial work
• communicating the following to clients, customers or their representatives:
- operational instructions
- user training
- safety measures
Knowledge and Understanding
You need to know and understand:
P1 Interpretation of information
K1 why organisational procedures have been developed and how they are implemented
K2 types of information relating to the work, their source and how they are interpreted in relation to:
• drawings
• specifications
• schedules
• risk assessments
• method statements
• manufacturers' information
• work summary
• current legislation and regulations governing buildings
• operation, safety and maintenance documentation
- operational instruction manuals
- declaration of conformity
- conformity marking
K3 the importance of accurate information, and reporting and rectifying any concerns with information
K4 the range of relevant digital services, tools and systems, and how they are used
P2 Safe work practices
K5 information for relevant, current standards, safety legislation regulations, procedures and official guidance and how it is applied
K6 the types of fire extinguishers and how and when they are used in relation to:
• water
• CO2
• foam
• powder
K7 how emergencies should be responded to in accordance with organisational authorisation and personal skills in relation to:
• fires, spillages, injuries
• emergencies relating to occupational activities
• reporting of asbestos containing materials
K8 the organisational security procedures for tools, equipment and personal belongings in relation to:
• operative
• site
• workplace
• vehicles
• company
• customer
K9 how to report risks and hazards identified by the following:
• risk assessment
• methods of work
• personal assessment
• manufacturers’ information
• statutory regulations
• official guidance
• Control of Substances Hazardous to Health (COSHH)
K10 the accident reporting procedures and who is responsible for making the report
K11 why, when and how health and safety control equipment identified by the principles of prevention should be used in relation to:
• collective protective measures
• personal protective equipment (PPE)
• respiratory protective equipment (RPE)
• local exhaust ventilation (LEV)
K12 how to comply with environmentally responsible work practices to meet current legislation and official guidance
K13 the organisational procedures when dealing with potential accidents, health hazards and the environmental impact on site, and whilst working:
• below ground level
• in confined spaces
• at height
• with tools and equipment
• with materials and substances
• when moving and storing materials by manual handling and mechanical lifting
P3 Selection of resources
K14 why the quality, uses and limitations associated with the resources are important
K15 the organisational procedures to select resources and how they are used
K16 how to confirm the resources, products, components and fixings conform with the work summary and how defects should be rectified
K17 how the resources should be used and how any problems associated with the resources are reported in relation to:
• products
- types
- quantity
- quality
- size
• components and equipment
- access and lifting equipment
- fittings and fixings
- operating systems
- consumables
- lubricants and fluids
- cleaning materials and equipment
- components, parts and associated items
• test and inspection equipment
• hand and power tools, and equipment
• digital equipment
K18 how to identify the hazards associated with the resources and methods of work and how they are overcome
P4 Minimise the risk of damage
K19 how to protect work and its surrounding area from damage and the purpose of protection from general workplace activities, other occupations and adverse weather conditions
K20 how to minimise the damage to existing building fabric
K21 why and how the disposal of waste must be carried out safely in accordance with the following:
• environmental responsibilities
• organisational procedures
• manufacturers’ information
• statutory regulations
• official guidance
K22 why it is important to maintain a safe, clear and tidy work area
P5 Approach to the work
K23 the programme of work to be carried out including the estimated and allocated time and why deadlines should be kept
K24 the organisational procedures for reporting circumstances which will affect the work programme
P6 Meet the contract specification
K25 why it is important to confirm service, maintenance or repair requirements
K26 how to agree appropriate ways in which the work should be carried out
K27 how to maintain the principles of minimum intervention and reversible alterations
K28 the relevance of an assessment of significance and how to recognise specific requirements for structures of special interest, traditional construction, hard-to-treat buildings and historical significance
K29 when to stop work at the point when guesswork begins and report findings
K30 the importance of recognising and determining when specialist skills and knowledge are required and reporting accordingly
K31 the importance of recognising the limits of your own authority
K32 how any problems with the methods of work and building conditions should be reported including those that are within your authority to rectify
K33 when and how to ensure any power supply is isolated
K34 how to identify and recognise parts and components of internal or external blinds, awnings or shutters
K35 the importance of referring to parts manuals, guides, technical service bulletins, electronic data and cross reference information
K36 how to identify requirements of periodic, scheduled and event-based servicing methods for manual or motorised internal or external blinds, awnings or shutters to the working instructions
K37 how to position and erect supports
K38 how to apply routine and non-routine service, maintenance or repair methods and procedures as required by the manufacturer or owner
K39 when and how to clean parts and components
K40 when and how to lubricate parts and components
K41 when, why and how to remove and repair components and parts
K42 when and how to remove and replace damaged, worn or unserviceable components and parts
K43 how to secure fastenings, nuts and bolts
K44 how to fit maintain or replace safety devices in accordance with current legislation
K45 when, why and how to adjust blinds, awnings or shutters
K46 when, why and how to test the operation functions of internal or external blinds, awnings or shutters
K47 when and how to inspect, check and test safety devices
K48 when, why and how to record and report findings, identify issues and effecting remedial work
K49 when, why and how to explain automated control systems
K50 when, why and how to provide operation, safety and maintenance information to client, customer or their representative
K51 how to work with, around and in close proximity to plant and machinery
K52 how to work at height using access equipment
K53 how to use all relevant hand and power tools, and equipment
K54 how and why operative care and maintenance of all hand and power tools, and equipment is carried out
K55 how to identify when hand and power tools, and equipment are unsafe and cannot be used
K56 how to ensure unsafe hand and power tools, and equipment are correctly labelled and removed from service
K57 the importance of collaboration, teamwork and communication
K58 the needs of other occupations associated with the servicing, maintaining or repairing of blinds, awnings or shutters
K59 the importance of mental health awareness and wellbeing
K60 the importance of applying fairness, inclusion and respect when dealing with others