Provide technical support for computer application software and equipment for learning activities
Overview
This standard covers the competences you need to
demonstrate that you can provide technical support for
computer application software and equipment for learning
activities in accordance with approved procedures and
practices.
You will be required to agree technical support
requirements and provide support for computer application
software and equipment in a manner appropriate to an
educational environment.
The activity is likely to be undertaken by someone in a
science related work setting, including individuals working
in hospitals, scientific laboratories, schools and
universities.
Performance criteria
You must be able to:
P1 ensure that your work is carried out in accordance with
workplace procedures
P2 use safe practices and the appropriate personal
protection equipment (PPE) when doing scientific or
technical activities
P3 agree the technical support requirement with the
relevant people
P4 Gather relevant and accurate information for the
technical support provided
P5 demonstrate computer application software and
equipment methods and skills in a manner appropriate to
educational environment needs
P6 work safely at all times, complying with health and
safety, environmental and other relevant regulations and
guidelines
P7 communicate the required information about the work
done, in accordance with departmental and organisational
procedures
Knowledge and Understanding
You need to know and understand:
K1 the health and safety requirements of the area in which
you are carrying out the scientific or technical activities
K2 the implications of not taking account of legislation,
regulations, standards and guidelines when conducting
scientific or technical activities
K3 the scientific or technical techniques and processes you
must use correctly in the workplace
K4 the importance of wearing protective clothing, gloves
and eye protection for scientific or technical activities
K5 the importance of correct identification, and any unique
workplace coding system
K6 the organisational policies that exist for the use and
application of licensed computer software
K7 the organisational policies that exist for the use of antivirus and antispy software protection
K8 the organisational policies that exist on data protection
and the data protection act
K9 the organisational requirements for maintaining the
security of the workplace
K10 the lines of communication and responsibilities in your
department, and the links with the rest of the organisation
K11 the limits of your own authority and to whom you
should report if you have problems that you cannot resolve
K12 what are the approved codes of practice/ working
practices and why it is important to follow them at all times
K13 what standard operating procedures apply and why it
is important to follow them at all times
K14 the specific safety and security precautions to be taken
when working with computer equipment
K15 the correct start up and shutdown procedures to be
used for the computer systems
K16 how to identify and select the correct software package
from the onscreen menu
K17 how to deal with system problems
K18 how to use the software to perform required operations
for organisations requirements
K19 the organisational standards and conventions that are
used for the computer and the software
K20 why it is important to create backup copies of software
and to file them in a separate and safe location away from
electromagnetic sources
K21 the document control and reporting procedures that
should be used
K22 the reasons why effective communication is important,
and the methods used for communicating effectively
Scope/range
- clarify the technical support required with one of the
following people:
1.1 supervisor
1.2 team leader
1.3 health and safety officer
1.4 manager
1.5 head of department
1.6 teacher or trainer - gather information for all of the following:
2.1 place for and time of activity
2.2 number of people present
2.3 experimental procedure
2.4 allocated time for completion
2.5 scale of operation
2.6 scientific or technical activity - provide computer equipment support for three of the
following:
3.1 desk tops
3.2 interactive panels
3.3 intranet system
3.4 lap tops
3.5 computer projectors
3.6 printers/plotters
3.7 digital whiteboards
3.8 copy boards
3.9 other (please specify) - provide technical support for four of the following
software applications:
4.1 operating system
4.2 firewall/antivirus system
4.3 device drivers
4.4 windows software
4.5 costing/budgeting system
4.6 installation of software
4.7 data management system
4.8 web browsing
4.9 other (please specify) - record and communicate details of work done, to the
appropriate people, using:
5.1 verbal report plus one method from the following:
5.2 written or typed report
5.3 computer-based record
5.4 specific workplace documentation
5.5 electronic mail