Evaluate and provide scientific or technical assistance for learning activities
Overview
This standard covers the competences you need to
evaluate and provide scientific or technical assistance for
learning activities in accordance with approved procedures
and practices.
You will be required to demonstrate that you can use
accurate and appropriate sources of support to provide
scientific or technical assistance when requested in
accordance with the relevant workplace procedures.
The activity is likely to be undertaken by someone in a
science related work setting, including individuals working
in hospitals, scientific laboratories, schools and universities.
Performance criteria
You must be able to:
P1 ensure that your work is carried out in accordance with
workplace procedures
P2 use safe practices and the appropriate personal
protection equipment (PPE) when performing scientific or
technical activities
P3 receive requests for scientific or technical assistance
and respond to them correctly
P4 maintain scientific or technical information that is
accurate and sufficient
P5 evaluate accurately your scientific or technical capacity
to meet the required assistance
P6 use appropriate sources of support to provide scientific
or technical assistance
P7 provide the appropriate assistance as requested to the
appropriate people
P8 work safely at all times, complying with health and
safety, environmental and other relevant regulations and
guidelines
P9 communicate the required information about the work
done, to authorised people, in accordance with
departmental and organisational procedures
Knowledge and Understanding
You need to know and understand:
K1 the health and safety requirements of the area in which
you are carrying out the scientific or technical activities
K2 the implications of not taking account of legislation,
regulations, standards and guidelines when conducting
scientific or technical activities
K3 the scientific or technical techniques and processes you
must use correctly in the workplace
K4 the importance of wearing protective clothing, gloves
and eye protection for scientific or technical activities
K5 the importance of correct identification, and any unique
workplace coding system
K6 the organisational requirements for maintaining the
security of the workplace
K7 the lines of communication and responsibilities in your
department, and the links with the rest of the organisation
K8 the limits of your own authority and to whom you should
report if you have problems that you cannot resolve
K9 the processes involved in establishing and meeting
customer requests
K10 the procedures for making requests
K11 the format used for standard operating procedures
K12 the range of facilities and services which can be
provided
K13 how to evaluate the materials and equipment that are
appropriate to the provision of technical services
K14 how to access information sources
K15 the range of support that can be used to provide
technical assistance
K16 the documentation that should be used and why it is
important to complete it accurately
K17 the methods that are used for obtaining, storing and
retrieving information
K18 how to evaluate the resources needed to deliver
support
K19 the methods that should be used for recording
outcomes
K20 the evaluation criteria that should be used that is
relevant to customer requirements
K21 the actions that should be taken in circumstances
where a request cannot be me
K22 the document control and reporting procedures that
should be used
K23 the reasons why effective communication is important,
and the methods used for communicating effectively
1. discuss the response to requests for scientific or
technical assistance with one of the following people:
1.1 supervisor
1.2 team leader
1.3 health and safety officer
1.4 manager
1.5 head of department
1.6 teacher or trainer
2. provide technical assistance for two of the following
situations:
2.1 technical support for a procedure
2.2 problem diagnosis and solution
2.3 technical advice and guidance
2.4 introduction of new equipment
2.5 introduction of new process
2.6 investigating a defective product or piece of equipment
2.7 evaluating the possible use of a new raw material within
an existing process
3. maintain technical information from one of the following
sources:
3.1 changes in legislation
3.2 new methods and techniques
3.3 finding from internal activities
4. use two of the following sources of support to provide
assistance:
4.1 scientific or technical documents
4.2 new curriculum
4.3 student/learner assessments
4.4 new or changes in a scheme of work
4.5 workplace guidelines or procedures
4.6 external specialist/associate
5. record and communicate details of work done, to the
appropriate people, using:
5.1 verbal report plus one method from the following:
5.2 written or typed report
5.3 computer-based record
5.4 specific workplace documentation
5.5 electronic mail