Maintain effective and efficient working relationships for scientific or technical activities
Overview
This standard covers the competences you need to work
effectively in science related work activities, in accordance
with approved procedures and practices.
You will be required to demonstrate how you can establish
and maintain relationships and how you deal with others.
You will demonstate how to deal with disagreements. The
learner will meet organisational standards for behaviour in
accordance with the relevant workplace procedures.
The activity is likely to be undertaken by someone in a
science related work setting, including individuals working
in hospitals, scientific laboratories, schools and universities.
Performance criteria
You must be able to:
P1 ensure that your work is carried out in accordance with
workplace procedures
P2 use safe practices and the appropriate personal
protection clothing and equipment (PPE) when doing
scientific or technical activities
P3 establish and maintain effective working relationships in
the workplace
P4 meet workplace standards for timekeeping, appearance
and behaviour
P5 deal with disagreements in an amicable and
constructive way, so that good relationships are maintained
P6 maintain communication with others, to ensure that they
are kept informed about any work plans or activities which
may affect them
P7 be aware of the limits of your skills, and seek assistance
from others in a polite and courteous way without causing
undue disruption to normal work activities
P8 review your personal performance and development,
with the appropriate people, at regular interval
P9 communicate the required information about the work
done, to authorised people, in accordance with
departmental and organisational procedures
Knowledge and Understanding
You need to know and understand:
K1 the health and safety requirements of the area in which
you are carrying out the scientific or technical activities
K2 the implications of not taking account of legislation,
regulations, standards and guidelines when conducting
scientific or technical activities
K3 the scientific or technical techniques and processes you
must use correctly in the workplace
K4 the importance of wearing protective clothing, gloves
and eye protection for scientific or technical activities
K5 the importance of correct identification, and any unique
workplace coding system
K6 the interactions which take place between your
scientific or technical speciality and others where the same
speciality is used
K7 how your scientific or technical work activities may affect
others within the department and the work place
K8 the lines of communication and responsibilities in your
department, and their links with the rest of the organisation
K9 the limits of your own authority and to whom you should
report if you have problems that you cannot resolve
K10 the lines of accountability within the department
K11 the reasons why good working relationships are
important
K12 how to create and maintain good working relationships
K13 the methods of working effectively with others
K14 the problems that can affect relationships in the
workplace
K15 the procedures for dealing with disagreements within
the workplace
K16 the departmental performance review process, and
your role in this process
K17 the reasons why effective communication is important,
and the methods used for communicating effectively
Scope/range
- sustain positive working relationships by all of the
following:
1.1 working in teams
1.2 being cooperative and flexible
1.3 supporting others
1.4 providing clear and accurate information - maintain working relationships with two of the following:
2.1 colleagues in your own working group
2.2 colleagues outside your normal working group
2.3 supervisors/managers
2.4 persons external to your organisation
2.5 more senior professionals/scientists - review personal development objectives and targets, to
include one of the following:
3.1 dual or multi-skilling
3.2 increased responsibility
3.3 training on new equipment/technology
3.4 other specific requirements
3.5 understanding of company working practices,
procedures, plans and policies - record details of work done, and communicate the details
to the appropriate people, using:
4.1 verbal report plus one method from the following:
4.2 written or typed report
4.3 computer-based record
4.4 specific company documentation
4.5 electronic mail