Maintain effective and efficient working relationships in life Sciences and related industries
Overview
This standard is about the need to maintain effective and efficient working
relationships in a workplace where scientific or technical activities are
performed. It involves taking responsibility for your own actions and
behaviours and communicating effectively with others. It will require
knowledge and adherence to organisational procedures whilst
maintaining good working relationships with colleagues.
Good working relationships are essential to the effective operation of
any workplace. Time spent resolving disagreements is time away from
what is the main purpose of any organisation.
While you are expected to be familiar with your own responsibilities with
regard to relevant organisational procedures, you are not expected to
be a specialist in health and safety or any other aspect of organisational
development.
For the purposes of this standard, ‘colleagues’ means any internal or
external person you have contact with.
Who is this standard for
The standard is recommended for all staff, but particularly new recruits.
Performance criteria
You must be able to:
P1 ensure that your work is carried out in accordance with workplace procedures
P2 meet workplace standards for timekeeping, appearance and behaviour
P3 communicate effectively to ensure that all relevant information is passed to the
appropriate people
P4 recognise the extent of your role within the organisation, seeking assistance
when required
P5 recognise your own limitations and seek advice and help when required
P6 participate in reviewing your own performance with the appropriate people
P7 deal with disagreements in an amicable and constructive way, so that good
relationships are maintained
Knowledge and Understanding
You need to know and understand:
K1 the organisational structure and lines of accountability within company
K2 the formal lines of communication open to you
K3 the health and safety requirements of the area in which you are carrying out
the activities
K4 the legal and regulatory frameworks within which you are working and the
implications of failing to comply with either
K5 the correct procedures for the work you are carrying out
K6 the interactions which take place between your speciality and others where the
same speciality is used
K7 how your work activities may affect others within the department and the
workplace
K8 the lines of communication and responsibilities in your
department, and their links with the rest of the organisation
K9 the limits of your own authority and to whom you should report if you
have problems that you cannot resolve
K10 the reasons why good working relationships are important
K11 how to create and maintain good working relationships and the methods of
working effectively with other
K12 the problems that can affect relationships in the workplace and
the procedures for dealing with disagreements within the workplace
K13 the departmental performance review process, and
your role in this process
K14 the reasons why effective communication is important, and the
methods used for communicating effectively