Manage and Coordinate Quality Assurance Team Work Activities

Business Sectors (Suites): Scientific Quality Operations
Developed by: Cogent
Approved on: 27 Sept 2018


‚ÄčThis standard covers the competences you need to provide feedback to supervisors and team members working in a quality assurance environment.

You will be required to demonstrate that you can ensure the implementation, monitor and review the effectiveness of systems, procedures and practices for quality assurance and control within your organisation. Ensuring systems comply with all internal and external regulations.

The activity is likely to be undertaken by someone who carries out work within a science quality related work environment. This could include individuals working in scientific laboratories, chemical, energetic materials and biochemical manufacturing process industries.

Performance criteria

You must be able to:

P1 monitor, implement and review the effectiveness of systems, procedures and practices within your organisation
P2 ensure systems comply with legal, internal and external regulations
P3 ensure members of the quality team and other workers relevant to the
control and assurance of quality, are aware of the quality systems and their responsibilities
P4 support the development of quality standards and ensure that they are implemented, maintained, and improved when necessary
P5 identify appropriate key performance indicators and use these to ensure quality assurance measures and controls are being followed and monitored
P6 ensure all quality systems, procedures, practices and resources are effectively utilised and followed, reporting and responding to any deviation or non-conformances
P7 ensure deviations and non-conformances to the quality systems are reported, recorded and resolutions are acted upon
P8 provide support to the quality team, making sure the team is competent in the execution of their quality related responsibilities
P9 provide or support training and development to the quality team using an appropriate competency management system to identify and deliver appropriate training
P10 ensure relevent information is avialable to the team to ensure their effective contribution to quality assurance and control process
P11 support and encourage others in the development and implementation of and new ideas and improvements proposals
P12 take appropriate action to ensure adequate resources are available to support your actions
P13 record and report on quality assurance and control audits and self-inspections
P14 evaluate feedback from people, workers and relevant others to monitor and review the effectiveness of quality systems, procedures and practice
P15 provide support and advise to other areas of the organisation normally outside the area of responsibility, providing audit and inspections in accordance to procedures

Knowledge and Understanding

You need to know and understand:

K1 the organisations quality systems and procedures and the compliance needs to meet legal and regulatory requirements
K2 the roles, responsibilities and accountability of others in quality assurance control team
K3 the manufacturing and, or other process operations that produce products or service within the organisations operation
K4 how to support and develop and implement new and improved quality standards and procedures
K5 how to development key performance indicator to monitor and milestone improvements within the quality assure and control systems
K6 how to use corrective action system to report, record and generate resolutions to issues and problems
K7 how to support the training and development of others in the team, understanding how us the organisations competence system and processes to ensure competence in the workplace
K8 how to select and support document management systems to support the activities of the quality assurance and control processes, these can be paper or computer or combined systems
K9 the human resource systems within the organisation to appraise, develop and monitor performance of the quality team
K10 the audit and inspection procedures within the organisations quality assurance and control system and how these can be supported, reported upon and recorded
K11 commercial awareness of pharmaceutical products and overall science sector


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

27 Sept 2022





Originating Organisation


Original URN


Relevant Occupations

Associate Professionals and Technical Occupations, Process Operatives, Process, Plant and Machine Operatives, Science, Science and Mathematics Science, Science Professionals, Technical Quality

SOC Code



engineering, business, improvement, techniques, problem solving, identifying problems, facilitating, corrective action, solutions