Contribute to effective working relationships in process engineering maintenance

Business Sectors (Suites): Process Engineering Maintenance
Developed by: Cogent
Approved on: 27 Mar 2018


This standard is about your competence in developing and maintaining effective working relationships with others. This may include colleagues, supervisors and visitors and may be frequent or infrequent. Both oral and written methods will be used. This standard is common to the Mechanical, Electrical and Instrumentation & Control disciplines.

This standard deals with the following:
1 Contribute to effective working relationships in process engineering maintenance

During this work you must take account of the relevant worksite operational requirements, procedures and safe working practices AS THEY APPLY TO YOU.

Performance criteria

You must be able to:

P1 establish and maintain productive working relationships
P2 deal with disagreements in an amicable and constructive way so that good relationships are maintained
P3 keep others informed about work plans or activities which affect them
P4 seek assistance from others in a polite and courteous way without causing undue disruption to normal work activities
P5 respond in a timely and positive way when others ask for help or information

Knowledge and Understanding

You need to know and understand:

K1 you must have an appreciation of how to create and maintain working relationships, and why it is important to do so
K2 you must have an appreciation of what the types of problems are that can affect relationships, and what actions can be taken to deal with specific difficulties
K3 you must have an appreciation of what your own and others responsibilities are with regards to lines of communication and responsibilities


Scope Performance

​1 The Groups of people with which relationships should be maintained including people with whom you come into contact as part of your work role either on a frequent or regular basis, or occasionally only. Typical relationships could be with:
1.1 Those for whom you have responsibility
1.2 Clients
1.3 Other disciplines
1.4 Security/safety personnel
1.5 Those to whom you are responsible
1.6 Colleagues
1.7 Suppliers

2 Effective working relations require communication with others. This could include:
2.1 Formal/informal
2.2 Oral
2.3 Written Examples could include:
2.4 Tool box talks
2.5 Safety feedback
2.6 Complaints
2.7 Appraisals/performance reviews
2.8 Inductions
2.9 Production loop
2.10 Liaison between training and workplace contacts

Scope Knowledge

The Knowledge and Understanding levels expressed indicate the minimum level of knowledge and understanding sufficient to perform your role in a manner that would normally be associated with the minimum acceptable performance of a competent person undertaking your role.

The expression “an appreciation” is intended to indicate a level of knowledge and understanding equating to:

1 An awareness of the existence, the scope and the background to the content
2 Covered by the knowledge and understanding statement
3 How and where to find further detail and information that you will need
4 Having obtained the information, you will be expected to check your
5 Interpretation and then to be able to apply it to your situation





Links To Other NOS

External Links

Version Number


Indicative Review Date

27 Mar 2022





Originating Organisation


Original URN


Relevant Occupations

Engineering and Manufacturing Technologies, Engineering Professionals, Manufacturing Technologies

SOC Code



developing relationships, maintaining effective working relationships, colleagues, supervisors, visitors