Maintain and optimise product quality in production processes

Business Sectors (Suites): Processing Industries Operations
Developed by: Cogent
Approved on: 30 Mar 2023


This standard identifies the competencies you need to maintain and optimise product quality in production processes.

You will establish the product and process quality criteria, identifying and applying suitable quality assurance methods and procedures. You will monitor and assess quality and make recommendations for improvement to optimise the quality of the production process. 

This could include individuals working in the following industries, Chemical, Petro-Chemicals, Storage and Energy production.

Performance criteria

You must be able to:

P1. use all necessary safety equipment, in line with organisational and legal requirements 

P2.  follow the standard operating procedures (SOPS) for the production process
P3. confirm quality criteria for the product and process in line with organisational requirements
P4. Identify suitable quality assurance methods and procedures
P5. apply the quality assurance methods and procedures meeting organisational and customer requirements
P6. obtain accurate information from valid sources on the product and process being quality assured
P7. specify clearly the required quality of  the product and process 
P8. assess accurately and realistically the quality of the product and process meeting organisation requirements 
P9. meet organisational requirements on recording and completing documentation on the quality  assurance process 
P10. recommend improvements to quality to the appropriate people in line with organisational requirements 

Knowledge and Understanding

You need to know and understand:

K1. safety regulations related to production to meet the organisational and legal requirements of hydrogen production

K2. the organisational standard operating procedures, relating to quality assurance methods and procedures 
K3. the organisational and legal quality standards affecting products, services and processes     
K4. the work processes, control systems and working environments within the organisation and how to ensure these are appropriate             
K5. quality assurance and management systems and principles and best practices
K6. the principles and processes of effective communication and how to apply them to provide clear and relevant advice            
K7. the purpose and benefits of assessing and documenting information and how it contributes to quality and process optimisation
K8. the range of systems of control and how to develop appropriate systems                   
K9. the range of performance measures, quality tools and techniques which could be used     
K10. the importance of implementation plans and how to develop them                                   
K11. the principle types of monitoring procedures and how to develop them                             
K12. the organisation's quality standards and current methods for measuring performance        
K13. measurement techniques and methodologies.
K14. the methods and frequency of data collection, analysis and recording
K15. how to use statistical software and tools to analyse data and identify trends
K16. the requirements for documentation and records relating to processes and working environments to meet organisational and legal quality requirements                        
K17. to evaluate reports from auditors and other sources and make recommendations


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2028





Originating Organisation

Cogent Skills

Original URN


Relevant Occupations

Engineering and Manufacturing Technologies, Manufacturing Technologies, Process Control Technician, Professional Occupations

SOC Code



safety, SOPS, quality, assurance, improvements,