Monitor performance, quality and safety

This standard is about monitoring performance, quality and safety to support reliable, lawful and effective operations. You determine the information you need, gather and analyse evidence and use this to evaluate operational performance, quality of work, safety conditions and changes in the working environment. You communicate clearly, promote inclusion and shared understanding and support 
colleagues to meet expected standards. You maintain accurate records, escalate concerns when required and adapt monitoring activities as conditions change. You apply relevant leadership, management and quality-improvement theories and models to strengthen monitoring and decision-making. You work in line with relevant legislation, regulation and organisational requirements. 

This standard applies to managers and leaders at all levels across all sectors.

1. Determine the information you need to monitor performance, quality and safety to support effective decision-making. 
2. Gather and analyse information from relevant sources to support accurate and proportionate monitoring activities. 
3. Analyse information to evaluate operational performance, challenges, business goals, threats, opportunities and changes in conditions. 
4. Communicate and adapt your communication and behaviour in ways that uphold dignity, inclusion and colleagues’ participation when discussing performance, quality and safety expectations. 
5. Monitor performance indicators relevant to your area of responsibility to assess progress and identify issues. 
6. Monitor quality and safety indicators to support reliable, lawful and safe operations. 
7. Evaluate risks that may affect performance, quality or safety and take proportionate action to maintain standards. 
8. Recommend actions that support improvement in performance, quality and safety. 
9. Monitor the working environment to identify changes that may affect performance, quality or safety and take timely action. 
10. Respond constructively to concerns raised by colleagues in line with organisational procedures to maintain trust and progress. 
11. Monitor behaviours that may affect performance, quality or safety and respond in line with organisational procedures to maintain a positive working environment. 
12. Maintain accurate records that support monitoring, reporting and escalation. 
13. Escalate concerns that may affect performance, quality or safety in line with organisational procedures to support timely resolution. 
14. Review and adapt monitoring activities in response to changing conditions, stakeholder feedback or identified improvements. 
15. Apply relevant leadership, management and quality-improvement theories and models to strengthen monitoring and decision-making. 
16. Reflect critically on your performance and behaviour to identify improvements in how you monitor performance, quality and safety.

1. The meaning and purpose of monitoring performance, quality and safety in your area of responsibility. 
2. The legislation, regulation and organisational requirements that influence performance, quality and safety. 
3. The factors that influence performance, quality and safety and how monitoring affects organisational outcomes. 
4. How to determine and gather the information needed to monitor performance, quality and safety from relevant sources. 
5. How to analyse information to evaluate operational performance, challenges, business goals, threats, opportunities and changes in conditions. 
6. How to communicate in ways that support inclusion, dignity and shared understanding during monitoring discussions. 
7. How to adapt your communication and behaviour to support colleagues’ participation in monitoring activities. 
8. How to evaluate risks that may affect performance, quality or safety and take proportionate action. 
9. How to develop actions that support improvement in performance, quality and safety. 
10. How changes in the working environment influence performance, quality and safety and when escalation is required. 
11. How to maintain accurate records that support monitoring, reporting and escalation. 
12. How to respond constructively to concerns raised by colleagues in line with organisational procedures. 
13. How to recognise behaviours that may affect performance, quality or safety and how to respond in line with organisational procedures. 
14. How to review and adapt monitoring activities in response to changing conditions, stakeholder feedback or identified improvements. 
15. How leadership, management and quality-improvement theories and models can strengthen monitoring and decision-making, and how to reflect critically on your performance to identify opportunities for improvement.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - acting consistently with organisational values when monitoring performance, quality, safety and compliance.
• Responsibility - taking ownership of the areas you monitor.
• Openness - sharing information to support safe and effective operations.
• Inclusion - valuing diverse perspectives when reviewing performance and safety.
• Respect - treating colleagues with dignity when discussing performance or compliance.
• Stewardship - protecting people, resources and organisational outcomes.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with integrity, aligning monitoring activities with organisational values.
• Be inclusive, valuing diverse perspectives in monitoring discussions.
• Act with respect, treating colleagues with dignity and supporting psychological safety.
• Communicate openly, supporting clarity and shared understanding.
• Encourage participation, enabling colleagues to contribute meaningfully to monitoring activities.
• Take accountability for owning your role in monitoring performance, quality and safety.
• Consider wellbeing, recognising how monitoring processes affect colleagues’ workload, participation and engagement.