Internally monitor and maintain the quality of assessment

Business Sectors (Suites): Learning and Development
Developed by: CLD Standards Council Scotland
Approved on: 28 Jun 2021


This standard is about monitoring assessment processes and decisions within an organisation, and helping to maintain and improve the quality of assessment.

Performance criteria

You must be able to:

1. Prepare for the internal verification process by ensuring that all relevant information and intelligence has been identified, gathered and utilised. 2. Establish an appropriate sampling strategy to meet the requirements of the assessment and quality assurance process  3. Verify that assessor(s) meet relevant assessment strategy requirements and that assessment plans are appropriate 4. Plan the implementation of sampling strategy and monitoring activities 5. Prepare monitoring activities according to the requirements of the sampling strategy 6. determine whether assessment processes and systems meet and operate according to relevant quality assurance and regulatory requirements 7. check that assessments are planned, prepared and carried out according to agreed principles of assessment procedures 8. check that assessment methods are valid, authentic, reliable, robust and current 9. sample  assessor decisions to ensure they are consistent, reliable and valid and meet the assessment requirements 10. provide assessors with feedback, advice and support to help them maintain and improve their assessment practice 11. work with assessors and others to ensure the standardisation of assessment practice and outcomes 12. follow agreed procedures when there are significant concerns about the quality of assessment 13. follow agreed procedures for the recording, storing, reporting and confidentiality of information 14. Participate in wider quality assurance activities which contribute to the quality of assessment and support your own development 15. reflect on own practice and identify professional development needs

Knowledge and Understanding

You need to know and understand:

1. the organisational, legal and professional requirements that should be followed when planning learning and development programmes 2. the current quality requirements for assessment processes and systems in your area of responsibility 3. the key concepts and principles of quality assurance 4. the key concepts and principles of assessment 5. the role of the assessor and the relevant requirements of the role 6. the roles of those involved in maintaining the quality of assessment and the relevant requirements of these roles 7. the agreed procedures for planning, preparing for and carrying out assessments 8. techniques for sampling evidence of assessment, including making appropriate use of technology 9. appropriate criteria for judging the quality of the assessment process  10. how to ensure the health and safety of the learner is maintained during assessment 11. the uses, benefits and drawbacks of different assessment methods  12. the types of feedback, support and advice that assessors need and how to meet these needs 13. issues related to equality and diversity that may affect assessment and quality assurance, and how to address these 14. procedures to follow when there are concerns about the quality of assessment: when and how to use them 15. standardisation processes and how to co-ordinate and contribute to these 16. the procedures to follow when there are disputes concerning assessment and quality assurance 17. procedures to follow when planning and preparing for, carrying out and recording monitoring activity 18. the requirements for information management, data protection and confidentiality in relation to assessment and quality assurance 19. the value and purpose of continuing professional development for assessment and quality assurance practitioners


Scope Performance

Scope Knowledge





**Assessment method** A means of generating evidence of a candidate's knowledge and/or skills.  Ways of measuring learning and development, for example, observation, questioning, checking products of work, setting assignments. **Assessment Requirements** A broad term used to cover assessment criteria, assessment strategies, assessment tasks. **Assessment Strategy** A method of ensuring quality control for vocational qualifications which may include information such as the overall scope of the strategy, related qualifications, quality assurance information, evidence criteria, and qualification requirements for assessors and verifiers in the subject area. Assessment strategies can be found via the websites of Awarding bodies or relevant sector skills organisations. **Authentic** The candidate's own work. **Candidate** The learner being assessed. **Current** Current evidence should allow decisions to be made confidently about the currency of skills and knowledge claimed, and that the candidate is competent at the point of assessment. **Equality** A state of fair treatment that is the right of all people regardless of differences in culture, ability, gender race, religion, wealth, sexual orientation, or any other group characteristic. **Evidence** This could be for example learner progress, learner attainment, learner satisfaction, staff engagement as appropriate to the quality indicators. **Diversity** Acknowledging that each individual is unique, and recognizing our individual differences in culture, ability, gender, race, religion, wealth, sexual orientation, or any other individual characteristic. **Health and safety** This includes physical health and safety as well as emotional well-being. **Organisation** For example, an awarding organisation, internal department or any other organisation involved in assessment. **Outcomes** These could be outcomes for the group as a whole – for example enabling team effectiveness – and/or outcomes for the individuals who make up the group – for example individual skill acquisition. **Practice** This refers to the 'way' that you carry out your work and takes account of factors such as your approach to your work. **Quality requirements** These could be for example, organisational, legal/statutory, funding or awarding organisation requirements. **Reliable** Consistently achieves the same results with the same (or similar) group of learners. **Requirements for their role** This could include holding an assessor qualification and/or being expert in the subject being assessed. **Robust** Robust evidence Is able to withstand criticism and its use can be easily justified. **Role** This is used to describe the job that you are contracted to carry out and the work that you must do. **Sufficient** Enough evidence as specified in Evidence Requirements or Assessment Strategy. **Valid** Relevant to the criteria against which the candidate is being assessed.

Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Mar 2026





Originating Organisation

Lifelong Learning UK

Original URN


Relevant Occupations

Direct Learning Support, Education and Training, Public Services Professional, Teaching and Lecturing, Teaching Professionals

SOC Code



collective learning needs, development needs, focus of learning, identify learning needs, learning, learning needs analysis, prioritise learning needs, training needs, learner confidentiality, learning development practitioners