Build and maintain relationships with the wider community

Business Sectors (Suites): Family learning
Developed by: CLD Standards Council Scotland
Approved on: 30 Mar 2023


This standard is about developing and maintaining good relationships with the wider community in order to support and develop Family Learning for adults and children. This could include, liaising with other local organisations and learning about the wider community through a number of means such as online and social media channels.

Performance criteria

You must be able to:

  1. find out information about local resources, provision of services and facilities
  2. clarify your understanding of stakeholders with participants and colleagues
  3. identify and establish contact with stakeholders in a professional manner
  4. use appropriate methods to communicate with stakeholders 
  5. identify opportunities for meeting and networking with stakeholders
  6. raise awareness amongst stakeholders of Family Learning and its value 
  7. share relevant information and knowledge with stakeholders 
  8. discuss opportunities for supporting Family Learning with stakeholders
  9. evaluate the contribution of stakeholders to supporting participants within the community

Knowledge and Understanding

You need to know and understand:

  1. how to gather information to identify key stakeholders within the local community and how their services can support learners
  2. techniques for establishing and maintaining  collegiate relationships with partner and stakeholder organisations
  3. methods and approaches to develop and maintain networking opportunities effectively
  4. Communication processes for contacting partner and key stakeholders through formal and informal methods
  5. key cultural, linguistic, social, ethical and political issues when networking with the local community, and how any potential barriers can be minimised and overcome
  6. what information can be shared with stakeholders and the purpose of sharing such information
  7. the boundaries of confidentiality, when it is appropriate to disclose confidential information to others and the processes required
  8. legal, organisational and policy requirements relevant to your role and the activities being carried out
  9. ways to promote the value of Family Learning to the wider community
  10. ways in which stakeholders can support Family Learning


Scope Performance

Scope Knowledge






Family includes any person who has parental responsibility for a child and any other person with whom the child has been living. Each family is unique and can include parents, carers, guardians, grandparents, other relatives, chosen family and of course, children and young people.  


This covers any physical, human or financial resource that supports the family learning process and could include technical equipment, IT-based resources, buildings, sources of specialist knowledge, local assets.

Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2028





Originating Organisation


Original URN


Relevant Occupations

Direct Learning Support, Education and Training

SOC Code


Family; Learning; Accessible; Environment; Adults; Children