Build and retain effective sales relationships LEGACY

URN: CFASAL024L
Business Sectors (Suites): Marketing (2013),Sales (2013)
Developed by: Skills CFA
Approved on: 2016

Overview


Performance criteria

You must be able to:


Knowledge and Understanding

You need to know and understand:


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number


Indicative Review Date

2016

Validity

Legacy

Status

Original

Originating Organisation


Original URN


Relevant Occupations

Business Sales Executives, Marketing and Sales Managers, Sales Accounts and Business Development Managers, Sales and Related Associate Professionals, Telephone Salespersons

SOC Code

3552

Keywords

Effective sales relationships; customer relationships; identify customer’s needs; product service offer; build rapport; negotiate with customers; up-selling; cross-selling; selling add-ons; customer feedback; deal with customer complaints; sales solutions; customer relationship management; sales strategy; sales activity plans; sales targets and objectives; interpersonal skills; assessing risk; communicate with key customers; Marketing