Build and retain effective sales relationships LEGACY
URN: CFASAL024L
Business Sectors (Suites): Marketing (2013),Sales (2013)
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Business Sales Executives, Marketing and Sales Managers, Sales Accounts and Business Development Managers, Sales and Related Associate Professionals, Telephone Salespersons
SOC Code
3552
Keywords
Effective sales relationships; customer relationships; identify customer’s needs; product service offer; build rapport; negotiate with customers; up-selling; cross-selling; selling add-ons; customer feedback; deal with customer complaints; sales solutions; customer relationship management; sales strategy; sales activity plans; sales targets and objectives; interpersonal skills; assessing risk; communicate with key customers; Marketing