Negotiate, handle objections and close sales
URN: CFASAL020
Business Sectors (Suites): Sales (2013)
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Business Sales Executives, Marketing and Sales Managers, Sales Accounts and Business Development Managers, Sales Related Occupations, Telephone Salespersons
SOC Code
3552
Keywords
Negotiating sales; handling sales; sales objections; closing sales; define objectives; plan objection handling; questioning techniques; verbal and non-verbal buying signals; up-selling; cross-selling; competitor information; organisational procedures; listening skills; barriers to sales