Make sure communication is effective following an incident of violence at work

URN: CFAPMVW10
Business Sectors (Suites): Prevention and Management of Violence in the Workplace
Developed by: Skills CFA
Approved on: 2016

Overview


Performance criteria

You must be able to:


Knowledge and Understanding

You need to know and understand:


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number


Indicative Review Date

2016

Validity

Current

Status

Original

Originating Organisation


Original URN


Relevant Occupations

HR Staff, Managers and Senior Officials, Trade Union Representatives and Professionals

SOC Code

2115

Keywords

Prevention; Management; Work; Communication; Incident; Violence