Use customer information effectively
URN: CFAMSSNS12
Business Sectors (Suites): Marketing and Sales Standards for non-specialists
Developed by: Skills CFA
Approved on:
2009
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2009
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Accounting and Finance, Administration, Administration and Secretarial Occupations, Agriculture, Animal Care and Veterinary Science, Animal Care Services, Anthropology, Application Support, Architects, Town Planners and Surveyors, Architecture, Artistic and Literary Occupations, Arts, Media and Publishing, Assemblers and Routine Operatives, Associate Professionals and Technical Occupations, Building and Construction, Building Trades, Business Analyst, Business and Finance Associate Professionals, Business and Statistical Professionals, Business Management, Business, Administration and Law, Child Development and Well Being, Childcare and Related Personal Services, Communications, Conservation Associate Professionals, Construction Operatives, Construction Trades, Construction, Planning and the Built Environment, Corporate Managers and Senior Officials, Crafts, Creative Arts and Design, Customer Service Occupations, Database Administration, Design Associate Professionals, Direct Learning Support, Economics, Education and Training, Electrical Trades, Elementary Administration Occupations, Elementary Agricultural Occupations, Elementary Cleaning Occupations, Elementary Construction Occupations, Elementary Goods Storage Occupations, Elementary Occupations, Elementary Personal Services Occupations, Elementary Process Plant Occupations, Elementary Sales Occupations, Elementary Security Occupations, Engineering Professionals, Environmental Conservation, Finance, Food Preparation Trades, Foundations for Learning and Life, Functional Managers, General, Geography, Government and Related Organisations, Hairdressers and Related Occupations, Health and Social Care, Health and Social Services Officers, Health Associate Professionals, Health Professionals, Health, Public Services and Care, Healthcare and Related Personal Services, History, History, Philosophy and Theology, Hospitality and Catering, Housekeeping Occupations, ICT for Practitioners, ICT for Users, Information and Communication Technology, IT Service Delivery Occupations, Language, Literature and Culture, Law and Legal Services, Legal Associate Professionals, Legal Professionals, Leisure and Travel Service Occupations, Leisure, Travel and Tourism, Librarians and Related Professionals, Linguistics, Local Area Archives, Managers and Senior Officials, Manufacturing Technologies, Marketing and Sales, Mathematics and Statistics, Media and Communication, Media Associate Professionals, Medicine and Dentistry, Microfilm and Microfiche Technician, Microsoft Certified Professional, Mobile Machine Drivers and Operatives, Other Languages, Literature and Culture, Performing Arts, Personal Service Occupations, Personal Services Occupations NEC, Philosophy, Plant and Machine Operatives, Politics, Preparation for life and work, Preparation for work, Printing Trades, Process Operatives, Process, Plant and Machine Operatives, Production Managers, Professional Occupations, Protective Service Occupations, Protective Service Officers, Public Service and other Associate Professionals, Public Service Professionals, Public Services, Publishing and Information Services, Quality and Customer Care Managers, Records, Research Professionals, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Sales Related Occupations, Science, Science and Engineering Technicians, Science Professionals, Secretarial and Related Occupations, Service Enterprises, Skilled Agricultural Trades, Skilled Trades NEC, Skilled Trades Occupations, Social Sciences, Social Welfare Associate Professionals, Sociology and Social Policy, Software Development, Sport, Leisure and Recreation, Sports and Fitness Occupations, Systems Support, Teaching and Lecturing, Teaching Professionals, Textile and Garment Trades, Theology and Religious Studies, Therapists, Transport Associate Professionals, Transport Drivers and Operatives, Transportation Operations and Maintenance, Travel and Tourism, Urban, Rural and Regional Planning, Vehicle Trades, Warehouse and Distribution
SOC Code
3554
Keywords
use customer information effectively