Communicate in a customer service environment Legacy
URN: CFACSF1
Business Sectors (Suites): Customer Service (2013),Customer Service 2010,Wood Merchants
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Administration, Business Management, Customer Service Occupations, Paper and Wood Machine Operatives, Quality and Customer Care Managers, Sales and Customer Services Occupations
SOC Code
7219
Keywords
customer service; language; communication; work with colleagues; follow procedures; give information; types of customer; company procedures; services and products; answer questions; service offer; internal customer; external customer; teamwork; problem solving; customer service, language, communication, work with colleagues, follow procedures, give information, types of customer, company procedures, services and products, answer questions, service offer, internal customer, external customer, teamwork, problem solving; Wood, timber, sales; merchants;