Work with others to improve customer service Legacy
URN: CFACSD8
Business Sectors (Suites): Cultural Venue Operations,Customer Service (2013),Gambling Operations,Leisure Management,Ticketing
Developed by: Skills CFA
Approved on:
2023
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2023
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Admissions, Artistic and Literary Occupations, Arts, Media and Publishing, Booking Office, Box Office, Crafts, Creative Arts and Design, Customer Service Occupations, Department Controller, Deputy Manager, Inspector, Librarians and Related Professionals, Manager, Pit Boss, Quality and Customer Care Managers, Ticketing Occupations, Visitor Services
SOC Code
7219
Keywords
customer service; contact centres; developing; improving; communication; problem solving; behaviours; work with others; teamwork; giving information; venue; Ticketing; Customer; Communicate; Box Office; Admissions; Visitor; Gaming