Plan and organise the development of customer service staff Legacy
URN: CFACSD15
Business Sectors (Suites): Customer Service (2013)
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Customer Service Occupations
SOC Code
7219
Keywords
Plan; organise; review effectiveness; developing staff; updating staff; new procedures; new techniques; development; training; customer service; contact centres; developing; improving; communication; problem solving; behaviours; work with others; teamwork