Lead a team to improve customer service Legacy
URN: CFACSD11
Business Sectors (Suites): Customer Service (2013),Ticketing
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Admissions, Booking Office, Box Office, Customer Service Occupations, Ticketing Occupations, Visitor Services
SOC Code
7219
Keywords
team leading; customer service; contact centres; staffing resources; support, guidance; leading by example; developing; improving; communication; problem solving; behaviours; work with others; teamwork; giving information; receiving information; services; Ticketing; Customer; Communicate; Box Office; Admissions; Visitor