Monitor and solve customer service problems Legacy
URN: CFACSC5L
Business Sectors (Suites): Customer Service (2013),Gambling Operations,Marketing (2013),Print Administration,Spectator Safety
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Crafts, Creative Arts and Design, Customer Service Occupations, Department Controller, Deputy Manager, Design Associate Professionals, Inspector, Manager, Manufacturing Technologies, Marketing and Sales, Pit Boss, Textile and Garment Trades
SOC Code
7219
Keywords
monitor problems; solve problems; customer service problems; customer loyalty; impress; customer service; communication; problem solving; behaviours; work with others; team working; giving information; receiving information services; products; gambling; Footwear; Leather; marketing; Events