Deliver reliable customer service Legacy
URN: CFACSB2
Business Sectors (Suites): Accident Repair - SMART - Cosmetic,Building Maintenance Multi-trades Repair and Refurbishment Operations,Customer Service (2013),Event Security Operations,Solid Surface Fabrication, Installation and Templating,Wood Merchants
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Construction and Building Trades nec, Cosmetic Senior Refinishing Technician (Automotive), Customer Service Occupations, Furniture Makers and Other Craft Woodworkers, Goods Handling and Storage occupations, Paper and Wood Machine Operatives, Sales Related Occupations
SOC Code
7219
Keywords
reliability, delivery, service systems, customer expectations, efficiency, balance needs, customer service, communication, problem solving, behaviours, work; wood; timber; sales; merchants; Solid; surface; fabrication; manufacture; installation; template;