Improve the customer relationship Legacy
URN: CFACSB11
Business Sectors (Suites): Customer Service (2013),Finishing Furniture,Wood Processing
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Customer Service Occupations, Furniture Makers and Other Craft Woodworkers, Labourers build and woodworking trades, Paper and Wood Machine Operatives, Upholsterers
SOC Code
7219
Keywords
Relationships; customer service; reliable; exceed expectations; external customer; internal customer; loyalty; service partnerships; customer service; communication; problem solving; behaviours; work with others; giving; Woodmachining; furniture; joinery; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing; Furniture Restoration; Furniture Repair; Finishing furniture; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing