Improve the customer relationship Legacy

URN: CFACSB11
Business Sectors (Suites): Customer Service (2013),Finishing Furniture,Wood Processing
Developed by: Skills CFA
Approved on: 2016

Overview


Performance criteria

You must be able to:


Knowledge and Understanding

You need to know and understand:


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number


Indicative Review Date

2016

Validity

Legacy

Status

Original

Originating Organisation


Original URN


Relevant Occupations

Customer Service Occupations, Furniture Makers and Other Craft Woodworkers, Labourers build and woodworking trades, Paper and Wood Machine Operatives, Upholsterers

SOC Code

7219

Keywords

Relationships; customer service; reliable; exceed expectations; external customer; internal customer; loyalty; service partnerships; customer service; communication; problem solving; behaviours; work with others; giving; Woodmachining; furniture; joinery; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing; Furniture Restoration; Furniture Repair; Finishing furniture; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing