Give customers a positive image of yourself and your organisation Legacy
URN: CFACSA4
Business Sectors (Suites): Accident Repair - SMART - Cosmetic,Agricultural Crop Production,Automotive Glazing,Cultural Venue Operations,Customer Service (2013),Equine,Fencing,Gambling Operations,Horticulture,Livestock Production,Ticketing,Treework,Wood Merchants
Developed by: Skills CFA
Approved on:
2011
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2011
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Admissions, Agricultural Machinery Operator, Agricultural Technician, Artistic and Literary Occupations, Arts, Media and Publishing, Bingo Caller, Booking Office, Box Office, Cashier, Cosmetic Refinishing Technician (Automotive), Cosmetic Senior Refinishing Technician (Automotive), Crafts, Creative Arts and Design, Customer Service Occupations, Farmer, Fruit and Vegetable Production Worker, Gaming Machine Assistant, Gardener, General Farm Worker, Goods Handling and Storage occupations, Greenkeeper, Groundsman, Landscaper, Librarians and Related Professionals, Nursery Worker, Paper and Wood Machine Operatives, Plant Propagator, Quality and Customer Care Managers, Sales Related Occupations, Supervisor, Ticketing Occupations, Tractor Driver, Visitor Services
SOC Code
7219
Keywords
listening, hearing, speaking ,communicate, positive impression, behaviour, problem solving, behaviours, customer service principles, customer service professional, work with others, customer service language, knowledge, Ticketing; Customer; Communicate; Box Office; Admissions; Visitor; Gaming; Venue; timber; wood; sales; merchants;