Communicate effectively with customers Legacy

URN: CFACSA3
Business Sectors (Suites): Customer Service (2013),Ticketing
Developed by: Skills CFA
Approved on: 2016

Overview


Performance criteria

You must be able to:


Knowledge and Understanding

You need to know and understand:


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number


Indicative Review Date

2016

Validity

Legacy

Status

Original

Originating Organisation


Original URN


Relevant Occupations

Admissions, Booking Office, Box Office, Customer Service Occupations, Ticketing Occupations, Visitor Services

SOC Code

7219

Keywords

Communication; problem solving; behaviours; customer service principles; customer service professional; work with others; customer service language; service offer; knowledge; understanding problem solving; behaviours; Ticketing; Customer; Communicate; Box Office; Admissions; Visitor;