Communicate effectively with customers Legacy
URN: CFACSA3
Business Sectors (Suites): Customer Service (2013),Ticketing
Developed by: Skills CFA
Approved on:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Admissions, Booking Office, Box Office, Customer Service Occupations, Ticketing Occupations, Visitor Services
SOC Code
7219
Keywords
Communication; problem solving; behaviours; customer service principles; customer service professional; work with others; customer service language; service offer; knowledge; understanding problem solving; behaviours; Ticketing; Customer; Communicate; Box Office; Admissions; Visitor;