Review and develop customer service procedures for use in a contact centre Legacy
URN: CFACC17
Business Sectors (Suites): Contact Centre
Developed by: Skills CFA
Approved on:
2014
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2014
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Operator
SOC Code
7211
Keywords
Contact Centre, customer service, procedure design, organisational aims, guidelines, routine customer contact, non-routine customer contact