Overview
This standard is about the security of cash, vouchers and tickets as well as the security of the venue. You will be required to take actions which prevent theft as well as being able to react to specific security related incidents such as bomb threats.
This standard is aimed at those who work in a ticketing environment and serve customers either in person, over the phone (including text phone services) or by email.
You will be required to be proactive in the workplace.
Performance criteria
You must be able to:
You must be able to:
P1 follow organisational procedures to relating business premises access
P2 monitor the business premises according to the specified schedules and methods
P3 clearly identify security problems, inappropriate or prohibited activities, and promptly take appropriate action
P4 take the most appropriate action to avoid escalating situations
P5 summon additional assistance when an incident cannot be safely handled with the immediately available resources
P6 report incidents accurately and promptly in the appropriate recording systems
P7 ensure that any cash, vouchers, tickets and ticket stock are stored correctly and that organisational security procedures are followed
P8 deal with emergencies including bomb threats and fire in line with organisational procedures
P9 locate any panic alarm buttons and have knowledge of when and how to use them
P10 maintain the health and safety of people and the security of all items at all times
P11 report problems which occur with software or hardware following organisational procedure
Knowledge and Understanding
You need to know and
understand:
You must be able to:
K1 the organisational procedures for monitoring the security of cash, vouchers, tickets and ticket stock
K2 what activities may be classed as inappropriate or prohibited activities, and what action you should take when such activities occur
K3 who to summon when additional assistance is required
K4 the types of incidents that should be reported and recorded in line with organisational procedures
K5 how to monitor and control access to the premises in line with organisational schedules and procedures
K6 how and where cash, vouchers, tickets and ticket stock should be stored
K7 the organisation security procedures for dealing with cash, vouchers, tickets and ticket stock
K8 organisational procedures for dealing with emergencies including bomb threats and fire
K9 codes and call signs appropriate to the organisation
K10 what action should be taken when problems are encountered with security
K11 organisational guidelines or policies in relation to personal social media use
Originating Organisation
Creative & Cultural Skills
Relevant Occupations
Admissions, Booking Office, Box Office, Ticketing Occupations, Visitor Services
Keywords
Ticketing; Customer; Communicate; Box Office; Admissions; Visitor; Security; Tickets; Cash; Vouchers;