Follow procedures to prevent theft and fraud in ticketing
Overview
This standard is about preventing theft and fraud in ticketing. Fraud affects the ticketing industry in a number of ways, with frauds that can affect different parties in a ticketing transaction - the ticket seller, the event owner or the customer. Staff need to be aware of the likelihood and possibilities of fraud so that they can reduce and report any vulnerabilities to remove the potential for loss for all parties concerned, to reduce or remove any residual threat and to ensure that incidences are properly reported.
Performance criteria
You must be able to:
You must be able to
P1 balance the need to detect theft and fraud with the need to maintain good relations with colleagues and customers
P2 ensure the security of any cash, vouchers, tickets or ticket stock for which you are responsible
P3 identify potentially fraudulent transactions and data anomolies in the ticketing system
P4 report any suspicious activity or transactions internally in accordance with organisational policies and procedures P5 take appropriate action to:
P5.1 mitigate any potential financial loss
P5.2 avoid any compromise to the event or the enjoyment of other ticket holders
P5.3 report potential or actual fraud in line with organisational procedures and within the limits of own responsibility
P6 report problems or anomolies which occur with ticketing software or hardware following organisational procedures
Knowledge and Understanding
You need to know and understand:
You must be able to