Make use of ticketing technology
URN: CCSTIC05
Business Sectors (Suites): Ticketing
Developed by: SDS
Approved on:
2013
Overview
This standard is about how to make effective use of ticketing technologies. Ticketing for venues and events totally depends upon the use of ticketing software and various communication technologies and devices as well as hardware such as ticket printers, scanners and chip and pin devices
Performance criteria
You must be able to:
You must be able to:
P1 use a computer keyboard or touch screen device to operate the ticketing system accurately
P2 use ticketing software to find the tickets or other products customers wish to purchase
P3 take payment using appropriate payment technologies
P4 use ticketing software to find records of customer’s bookings in order to deal with questions relating to ticket delivery and other customer service matters
P5 load ticket stock in a ticket printer and deal with simple ticket printing problems
P6 print and issue paper or electronic tickets to customers
P7 report problems which occur with ticketing software or hardware following organisational procedures
Knowledge and Understanding
You need to know and understand:
You must be able to:
K1 the ticketing software used by the organisation and it's main features
K2 legal and organisational requirements relating to the security and confidentiality of information
K3 legislation and organisational requirements relating to data protection including what information can be given to whom
K4 legislation and organisational requirements relating to Payment Card Industry Data Security Standards (PCI DSS
K5 how to ensure that customer information collected in the course of selling tickets is accurately and legally gathered, recorded and stored
K6 the types and role of different payment devices
K7 the types and role of other devices used in the organisation
K8 common technical and operational problems which occur with ticketing software, configuration and hardware and how to deal with these or report them according to organisational procedure and within the limits of your own responsibility
K9 how to find and sell tickets using the organisation's ticketing system
K10 the organisation's audit and control procedures and how these relate to your role
K11 the procedures that must be followed when selling tickets and the reasons why they must be followed
K12 the organisation's business continuity policies and procedure
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
2017
Validity
Current
Status
Original
Originating Organisation
Creative & Cultural Skills
Original URN
CCSTIC05
Relevant Occupations
Admissions, Booking Office, Box Office, Ticketing Occupations, Visitor Services
SOC Code
Keywords
Ticketing; Customer; Communicate; Box Office; Admissions; Visitor; Technologies