Provide information on specific aspects of cultural heritage to colleagues, funders or the public
URN: CCSCH31
Business Sectors (Suites): Cultural Heritage
Developed by: Creative & Cultural Skills
Approved on:
30 Mar 2022
Overview
This standard is about providing information on specific aspects of cultural heritage to colleagues, funders, or the public. Cultural heritage can refer to objects that are on display or in storage or to historic buildings, structures, sites, settings, or intangible heritage.
It includes researching facts and stories, clarifying information requirements, providing information in the right format, encouraging questions, recording feedback, and passing on requests outside your remit.
This standard is for anyone in a cultural heritage organisation is responsible for providing information on specific aspects of cultural heritage to colleagues, funders, or members of the public.
Performance criteria
You must be able to:
- use reliable sources to research the history of selected cultural heritage and the reasons why they came to be in a collection, on display or regarded as cultural heritage
- identify a selection of facts and stories about selected cultural heritage that will be of interest to individuals, groups, or organisations
- clarify the relationship of selected cultural heritage to other cultural heritage objects, structures, sites, settings, or intangible heritage under the remit of the organisation
- use appropriate communication techniques to identify and clarify the information requirements of individuals, groups, or organisational representatives
- provide current and relevant information on selected cultural heritage in accordance with the organisation's policies
- encourage individuals, groups or organisational representatives to ask questions on selected cultural heritage at appropriate times
- identify further credible sources of information when information requirements are outside the scope of your completed research
- maintain the health and safety of individuals, groups or organisational representatives and the security of objects, structures, sites, or settings in line with legislation and organisational procedures
- obtain information for individuals, groups, or organisational representatives as soon as possible after requests are made
- pass requests for information that are outside your responsibility or expertise to appropriate people
- record accurate details of feedback and requests from visitors and pass it to appropriate people in line with organisational procedures
- return any borrowed information materials within agreed time scales
Knowledge and Understanding
You need to know and understand:
- research methodology and credible sources of information on the selected cultural heritage you are researching
- how to access information sources and use library and information systems
- objects, structures, sites, settings, and intangible heritage under the remit of the organisation and the type of relationships they have to each other
- what objects, structures, sites, settings, and intangible heritage are of most interest to individuals, groups or organisations, and what types of facts and stories are usually requested by them
- legislation and organisation policies and procedures relating to health and safety of people and security of cultural heritage objects, structures, sites, and settings
- how to assist visitors with special needs and identify people who might need help
- communication techniques to clarify the requirements of individuals, groups or organisational representatives, respond to enquiries and encourage others to ask questions
- organisational policies and procedures relating to provision of information to colleagues, funders and the public including when it is appropriate to give it orally and when to produce materials
- how to conduct informal tours and provide information, instructions, and directions to the public
- how to produce instructions and guidance materials on selected cultural heritage
- how to ensure that information on selected cultural heritage is current and relevant
- how to seek assistance from colleagues
- how to produce visitor feedback reports and keep records of visitor requests
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
30 Mar 2026
Validity
Current
Status
Original
Originating Organisation
Creative and Cultural Skills
Original URN
CCSCH54
Relevant Occupations
Archaeology and Archaeological Sciences, Artistic and Literary Occupations, Arts, Media and Publishing, Business Management, Conservation Associate Professionals, Crafts, Creative Arts and Design, Functional Managers, General, Leisure and Travel Service Occupations, Managers and Proprietors in Hospitality and Leisure Services, Media and Communication, Performing Arts, Publishing and Information Services, Quality and Customer Care Managers, Records
SOC Code
2452
Keywords
provide information; collection; display; cultural heritage; artefact; historic buildings; structure; site; setting; intangible heritage;