Provide effective customer service Legacy
URN: CCSCCS1
Business Sectors (Suites): Cultural Venue Operations,Ticketing
Developed by: Creative & Cultural Skills
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Administration and Secretarial Occupations, Admissions, Artistic and Literary Occupations, Arts, Media and Publishing, Booking Office, Box Office, Communications, Crafts, Creative Arts and Design, Elementary Sales Occupations, General, Managers and Senior Officials, Performing Arts, Quality and Customer Care Managers, Secretarial and Related Occupations, Ticketing Occupations, Visitor Services
SOC Code
4129
Keywords
customer service, problems, Ticketing; Customer; Communicate; Box Office; Admissions; Visitor