Contribute to management of quality in maintaining, repairing and modifying Hard Facilities systems

This standard is about contributing to the management of quality in maintaining, repairing and modifying Hard Facilities systems. It includes the application of quality standards and systems, identification of associated risks, and ensuring that the quality standards and systems are supporting the delivery of the services associated with Hard Facilities Management.

The standard is relevant to engineers and technicians who undertake maintenance, repair and modifications to Building Services Engineering Hard Facilities systems.

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1. Confirm  the quality standards to which you are working are current and relevant
2. Confirm  organisational systems, plans and resources are in place to meet and maintain quality standards
3. Identify and assess risks of shortfalls in the quality of processes, products and services and take preventative action to mitigate these risks.
4. Obtain relevant and current information from the organisational quality system
5. Evaluate whether processes, products and services are meeting the required standards.
6. Identify and record any shortfall in the quality of processes, products and services, investigate the causes and implement   corrective action.
7. Communicate quality performance information to relevant others
8. Record and store information on your contribution to the management of quality
9. Complete relevant documentation in accordance with organisational procedures

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1. The limitations of your own competence and authority in terms of a contribution to the management of quality
2. How to keep up-to-date with current developments, tools and techniques relevant to the management of quality 
3. How to confirm the quality standards to which you are working are capable of delivering the products and services your customers expect.
4. The importance of confirming that systems and plans are in place so that quality standards are met and maintained
5. The risks associated with the management of quality
6. The principles and methods of communication and how to apply them
7. The importance of obtaining relevant and current information to enable you to evaluate whether processes, products and services are meeting the required standards, and how to do so.
8. How to detect and record any shortfall in the quality of processes, products and services, and how to investigate the cause(s) and required corrective action to take.
9. Methods to record and store information on your contribution to the management of quality
10. How to communicate quality performance information, including shortfalls and corrective actions taken, to relevant others, within agreed timescales.
11. How to complete relevant documentation in accordance with organisational procedures

Quality Standards

• Internal
• External
• International (e.g. ISO, BS etc)

• Environmental

   Note that all quality standards must be:

• capable of delivering the quality of products and services your customers expect

• in line with your organisation's values, aims and objectives
• fully aligned to any legal and regulatory requirements.

Organisational Procedures

• information management
• evidence-based evaluation
• project management
• risk assessment management
• implementing, monitoring and aligning health and safety requirements and issues
• implementing, monitoring and aligning issues relating to the natural environment and the built environment
• customer service
• relationship management
• accident reporting
• emergencies
• communication with relevant others

Relevant others

• customers/clients
• client representatives
• supervisors
• site/contract manager
• other contractors/trades/subcontractors
• members of the public
• work colleagues
• others